Adjuster-Worker's Comp

Job Description: The Hanover Insurance Group is seeking a Worker's Compensation Adjuster within our Worcester, MA office.Duties include, but are not limited to, the investigation, evaluation, negotiation, and resolution of Workers Compensation medical and closed period lost time claims in accordance with policy conditions, best practices and jurisdictional requirements. Implement and coordinate the most effective medical/disability management techniques to mitigate loss and expense payments. Develop and utilize modified work approaches to effectuate quick return to work results and manage claim exposure. Identify subrogation potential and make appropriate referral. Maintain high level of productivity and customer service. Possess or secure and maintain appropriate state adjuster license(s). Work within defined limits and authority on assignments of minimal complexity; Use discretion and independent judgment in claim handling; Possess basic functional knowledge and skills reflective of study and/or on job development; Phone contact with customers is required to confirm cause, coverage, liability and damages. Core Requirements: Bachelors Degree or equivalent Typically has 0 to 1.5 years experience Possesses strong customer service skills and behaviors Makes decisions in an informed, confident and timely manner Maintains constructive working relationships despite differing perspectives Strong organizational and time management skills Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication. Thinks critically; anticipates, recognizes, identifies and develops solutions to problems in a timely manner Easily adapts to new or different situations, requirements or priorities Cultivates an environment of teamwork and collaboration Proficient using MS Word and Excel and have good typing ability EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status of condition protected by applicable federal or state statutes. The company is willing to provide reasonable accommodation to all qualified disabled persons in order to assist them in performing the essential functions of their position. The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve in the workplace.Years of Experience Required: At Least 1 YearExpected Travel Time: None