Atlanta--Customer Interaction Solutions/CRM

North Highland is an international consulting firm that works with the largest corporations in the world, using a very different approach.


 

What's different? We work only for locally based clients We have very experienced people We guarantee all of our work

With 14 offices in the U.S. and partnerships throughout Europe, North Highland delivers a full range of business solutions to help clients define strategies, streamline operations, empower people, integrate suppliers, leverage technology and maximize customer interaction. Specifically, we offer deep expertise in: Business Process Improvement Human Capital and Change Management CIO Services - Information Technology Management Strategy and Marketing CFO Services - Financial Management Customer Interaction Solutions Business Intelligence Strategy

North Highland was ranked #4 in Consulting Magazine's 2007 Survey of Best Consulting Firms to Work For. We are an entrepreneurial, progressive, employee-owned consulting firm that prides itself on its people, culture, clients, and work life balance. For more information, please visit www.northhighland.com


We invite you to consider the following opportunity:


Overview/Responsibilities:

 

Qualified candidates will analyze the strategic and tactical needs of clients and develop and manage deliverable solutions to address those needs.

 

General consulting skills required:  A demonstrated track record of successful consulting engagement management experience; including directing other staff members and having a major role in managing and interfacing with senior level client executives. Capable of establishing immediate credibility with clients and within the company; can build consensus and achieve goals through influence versus direct line authority. Possess a high energy level, sense of urgency, creativity, decisiveness, and ability to work well under pressure. Able to balance the demands of multiple client assignments and staff development while pushing the intellectual envelope in search of solutions to complex problems. Possess strong interpersonal/communication skills with professional staff, senior level executives and the community at large. Creative thinker who regularly seeks innovative solutions to complex technical/business problems


 

 

Position Requirements:

 

Customer Interaction Solutions

 

Qualified candidates will have a minimum of 5 years work experience in the Atlanta area including at least 3 of these years in management consulting. Must have excellent CRM experience and a strong balance between business and IT consulting. Candidates must demonstrate project experience covering a broad business base, complemented with a concentration in one or more of the following disciplines: Strategy, Customer Interaction Centers, Business Intelligence, Change Management, Marketing and Sales Optimization, finance / accounting, process management, IT management, project management, supply chain management or business strategy. A balance between business and technology expertise in CRM, especially Siebel, a balance of analytical and operational CRM experience, a proven record of accomplishment in driving business development efforts and delivering on complex projects are a plus.

 

MBA a plus.

 

North Highland provides an excellent opportunity to be part of a growing team. We offer competitive compensation and benefits in an environment that encourages growth. To be considered for this opportunity in Atlanta, please attach your resume to the profile on the website.

 

We welcome diversity.

 

 

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=493381-3-973