Avaya Engineer

Job Description:Ajilon is an equal opportunity employer providing information technology services. With over 15,000 employees worldwide, Ajilon is a company full of opportunities and exciting new challenges. If you're an IT professional looking for exciting, new opportunities, look to Ajilon Consulting. As a frontrunner of IT services, our people are always in demand. Our clients span a wide variety of industries, so you'll benefit from a challenging, varied environment. At Ajilon Consulting, we don't just invest in technology, we invest in people.Ajilon currently has openings for Avaya Engineers.We are seeking an AVAYA Call Center Systems Support Engineer who will be responsible for providing maintenance and support of call center applications, including ACD as well as workforce, ticketing and knowledge management applications. Duties and responsibilities:Maintain and support AVAYA PBX Administer and troubleshoot AVAYA Call Management System (CMS) and the supporting infrastructure, including CTI integration, dialers, call recorders and desk top platforms.Create, implement and support call vectors, skill changes, vector directory numbers (VDN) and required reports.Maintain documentation of the environment and operational procedures.Qualifications Required (minimum 2 years AVAYA PBX experience)Expert knowledge of Call Center technologies and solutions, specifically AVAYA's CentreVu CMS, Experience in administration and support AVAYA PBX call center solutions, within large, highly complex organizations. Knowledge of Call Center supporting applications such as ticketing system, workforce management and knowledge management highly desirable.Strong critical thinking and analytical skills. Excellent customer service and communication skills. Ajilon is an International Information Technology consulting firm that has been in business for over 32 years and currently has more than 50 offices across North America. Our clients consist of large stable fortune 500 companies and we are working with 62 of the current fortune 100 companies. Our capabilities include staff augmentation, full life-cycle project management and outsourcing using the latest in technology. We are also the first ever ISO certified consulting company. You can view all of our jobs online at http://www.ajilonconsulting.com



Job Experience:AVAYA PBX experienceAVAYA's CentreVu CMS