Business Applications and Data Support Analyst

Position Description:

The Business Applications and Data Support Analyst within Information Technology supports change and problem management, application and configuration management and production support of Circles’ suite of business applications and customer web sites ensuring that the systems and data are accurate and available in a 24x7-operating environment.  This job requires gaining a strong working knowledge of Circles business applications as well as a strong understanding of how business users could utilize or adapt the software to support their areas of responsibility. This is a hands on position requiring both leadership and technical problem solving skills.

 

Responsibilities:Executes, maintains and documents data load jobs, application content updates, client data exchange processes and other data-related processes in support of the business.  Automates processes when applicable.Working with Business and Client Development, implements new client data exchange processes and setup of clients in business systems in support of new client programs.  Ensures that new processes are documented and supportable.Continuously audits and analyzes all data to ensure high data quality Responsible for the timely, efficient, and concise response and resolution of application/data issues reported through the help desk.  Requires analysis of the incident and business circumstances involved, troubleshooting and testing to identify the possible cause of the issue, determining and documenting the appropriate course of action to resolve the issue while attempting to minimize business disruption, and documenting all actions taken during the resolution process.Recommends application and/or process enhancements and provides a business case to show the appropriate ROI.Ensures that Circles’ security standards and policies are adhered to.Supports implementation and documentation of the tasks and processes necessary to monitor and report on performance and availability of applications.  Supports testing, implementation, and documentation of backup/recovery procedures to avoid outages of mission critical systems supporting 24x7 business functions, including disaster avoidance and recovery planning.

 

Essential Competencies:LeadershipJob knowledgeSelf managementOral communicationPlanningProblem solving and decision makingTechnical knowledge



Other Important Competencies:Team buildingInnovation and creative thinkingInfluence and credibility

Education/Experience Required:  A Bachelor’s degree in Computer Science, Management Information Systems, Computer Engineering or a related field, combined with at least 1-3 years of progressively more responsible experience.  Application management experience in a multi-tier environment (particularly using Win2000 and Win2003).  SQL Server (T-SQL) database skills.  Technical problem solving skills and experience in analyzing and resolving problems encountered with Windows networked applications.Proven ability to effectively communicate technical issues both verbally and in writing to non-technical people.A true passion for leadership and teamwork are essential.

Who We Are:
While few consumers know our name, many industries recognize our value.  That’s because we’re a remarkable source of services that connect our members to the world.  Circles is a loyalty and experiential marketing company that is unique in the marketplace. We wow our clients by being smart strategic partners. And we thrill our customers by fulfilling wishes and delivering the impossible through our virtual concierge service; this service includes high-end dining reservations, tickets and travel plans. We accomplish this through our vast network of connections and world-class technology in our call centers.

Circles is a rapidly growing company where change is both expected and welcome. Our employees thrive in our fast-paced environment and meet challenges with vigor and a positive attitude. We offer our employees an extensive benefits package including health, dental and vision insurance, 401k, and a sabbatical leave program.  Other unique perks include our employee anniversary and on-site massage programs.  Circles, a wholly owned subsidiary of Sodexho, is located on A Street in South Boston - an 8-minute walk from South Station.

 

***All interested applicants should apply online at www.circles.com