Business Change Manager / Transition Manager

Job Duties/Responsibilities:   Works under the direction of the Project Manager and in a matrix organization within a geographically dispersed (Pierre, SD; Gaithersburg, MD) team composed of business change analysts, business analysts, training manager, training staff, programmers, functional analysts, subject matter experts, technical writers, and testers.  Performs project management functions to direct high-level and complex analysis, design, construction, testing and implementation of “to-be” processes for the management of the new South Dakota Medicaid Management Information System (SDMMIS). Directs gap analysis between “to-be” processes and “as-is” processes and develops plans to close the gap. Understands and guides implementation of organizational change management methodology and project and system methodologies, and technical standards, policies and procedures. Leads and manages project activities for the designated team(s), which may include but is not limited to validation of “as-is” processes, facilitation of definition of to-be processes, which must be fully integrated with systems requirements analysis, design, development, documentation, integration, testing and implementation.  Manages issues, risks, change requests, roles and responsibilities, project plan updates, and status reporting per the project management methodology.  Manages the analysis of customer needs and existing functions to determine feasibility and requirements for automating “as-is” processes and converting to “to-be” processes consistent with the established and documented scope of work.  Assists with the development of training plan for training of t0-be processes and materials, providing day-to-day support to the training manager and training team. Assists with the testing of the SDMMIS for validity and reliability as it relates to the “to-be” processes. Meets with and leads meetings with the State customer(s) and team staff to discuss project tasks and resolve evolving business process problems.  Examine/monitor federal and state laws, rules and regulations to manage translation of them into understandable language for use by information technology professionals for implementation of the “to-be” system state.  Works with the customer management team to identify and discuss operational problems, “what the customer wants” the system to do per the documented “to-be” processes, oversees execution of training needs assessment, the needed products such as how the individual curriculum should look and other physical or data items that will be generated by a user to ensure compliance with federal and state mandates and to accommodate the business work flows of the affected entities. Recommends solutions to be considered. Ensures training systems are functional and tested in advance of the required time of training.  Manages staff, provides mentoring and formal performance appraisals.Manages Budget for Organizational Change Management areas of responsibility.  · Day-to-day leadership and support of the Business Transition and Implementation Support Team· Communicate status, issues and risks to CNSI’s SDMMIS Project Manager· Manages and directs the development of the “to-be” environment, including the “to-be” organizational structure· Leads MITA assessments, MITA gap analysis, and supports the organization from the “as-is”, non-MITA aligned business processes to the “to-be”, MITA aligned organization · Ensures “to-be” processes, environment, and organizational structure are in compliance with the CMS certification checklist· Leads organizational change management activities and provide recommendations accordingly Skills RequiredMANDATORY: · Strong team management and customer facing leadership skills· Strong business analysis and organizational transformation/change management skills· State Government organizational change management,  business analysis/change management experience· Experience in leading a large, complex organization from a well known and understood “as-is state” of operations through the definition and implementation process for a “to-be” state of operations · Must have experience managing, developing and/or facilitating the development of an organizational change management plan· Must be able to demonstrate successful management of development of training curriculum and roll-out of training curriculum as well as all associated/related logistics for business processes that are initially undocumented (as opposed to developing training curriculum for operations that were previously in existence) · Must demonstrate experience with managing instructor led training and development of training curriculum, materials and instructor guides Following skills would be a “PLUS”: · Health and Human Services Management Experience (either in state government or vendor community)· Medicaid / MMIS Management experience· MITA experience· CMS Certification experience· Facilitating planning for and management of execution of a large-scale training needs assessment· Experience with management of design, development and implementation of computer based training curriculum