Business Process Analyst II

Biotechnology and Pharmaceutical Business Process Analyst II Job Description:Delivering on the promise of medical innovation begins at Boston Scientific By delivering innovative products that help clinicians improve the lives of patients every single day, Boston Scientific makes a profound impact on the quality of medical care around the world. As we continue to transform the field of medical technology, we seek dedicated individuals who possess the integrity and creative spirit needed to thrive in an innovative company. Join a global organization that is fueled by the diversity and talent of its entire workforce.Delivering on the promise of medical innovation begins at Boston Scientific By delivering innovative products that help clinicians improve the lives of patients every single day, Boston Scientific makes a profound impact on the quality of medical care around the world. As we continue to transform the field of medical technology, we seek dedicated individuals who possess the integrity and creative spirit needed to thrive in an innovative company. Join a global organization that is fueled by the diversity and talent of its entire workforce.The Business Process Analyst will provide process and system support to Boston Scientific’s customers. This individual will be a business process partner to the organization by providing assistance to the functional users, which includes system usage inquiries and enhancement requests. Additionally, they will act as a liaison between the business and the technical team to ensure that user needs are translated properly into system functionality. Responsibilities: Build Quality into all aspects of their work by maintaining compliance to all quality requirements. Provide Production Run support for the business and functional users, which includes addressing, troubleshooting, and resolving user issues. Review, prioritize, and resolve outstanding backlog of SIRs (System Investigation Requests), and report status to management. Work with business lead and global site representatives to define and document enhancement request requirements. Work with configuration analyst, technical team and vendor (if required) to translate the requirements into the desired system change. Create test plans, coordinate user testing and perform system testing, and document test results. Assist with training for new functionality and refresher/site lead training. Coordinate and communicate the implementation of fixes and enhancements into production. Follow SDLC and System Change Management procedures to maintain system validation and work with Software Quality Assurance to ensure compliance. Maintain ongoing communication with users. Identify areas of process improvement. Qualifications: Bachelor’s degree in related field required Minimum of 3 years professional experience(application support a plus) Self starter with strong, proactive work ethic and good interpersonal skills Excellent problem solving and analytical skills Excellent written and oral communication skills Understanding of the software development lifecycle and the specific requirements for maintaining systems in a regulated environment. Project management skills and experience a plus SAP R/3 or SAP Business Warehouse experience a plus Travel required is <5% Previous experience in an FDA regulated environment.Job Experience:.Expected Travel Time: NoneThis company may offer relocation assistance. Please visit us online at www.bostonscientific.com for more information.