Call Center Specialist

Job Purpose:

Serves customers by taking telephone, fax, and e-mail orders; providing information.

Duties:

* Takes orders by obtaining and verifying information.

* Enters orders by transmitting information.

* Provides product/service information by answering questions; offering assistance.

* Maintains call center database by entering and verifying information; updating contact log.

* Improves quality results by recommending changes.

* Keeps equipment operational by following established procedures; reporting malfunctions.

* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking