Candidate Care Supervisor

Prometric is the world’s leading provider of computer based testing and assessment services. We deliver seven million exams a year in 135 countries, helping people all over the world become doctors, accountants, architects, and hundreds of other professions. 

Prometric has an immediate opportunity available for a Candidate Care Supervisor.

This position supervises Candidate Care Specialists (CCS's) in responding to candidate requests to achieve a high level of customer satisfaction. Serves as operational interface to Account Management on global and domestic issues.  Guides Speciliasts to provide accurate candidate feedback through the use of Magic tickets  and open communication with management team and other areas of the organization.

Responsibilities:Supervises staff by providing work direction, clarifying expectations, providing training/development, monitoring calls, and conducting performance reviews to maintain a productive work environment with high level of employee satisfaction. Leads through personal excellence. Builds and maintains team environment. Maintains a high performing workforce through careful selection and retention activities. Manages team resources by forecasting long-term needs and analyzing impact of daily operations. Achieve service level objectives to ensure company profitability. Prepares departmental reports. Maintains existing client programs and implements new client programs. Provides feedback to management and other departments to ensure client programs run smoothly. Participates in continuous process improvement. Prepares departmental reports. Maintains existing client programs and implements new client programs. Provides feedback to management and other departments to ensure client programs run smoothly. Participates in continuous process improvement. Other duties as assigned.

Candidate Qualifications:1 - 2 years of Contact Center work experience. 1 - 2 years Supervisory Experience. Excellent verbal, written and interpersonal skills. Exceptional decision making ability. Ablity to lead change for the betterment of the business and the staff. Ability to work on a variety of tasks simultaneously. Excellent organizational skills. Exceptional oral and written communication skills. Ability to adjust to large changes in the workload. Strong PC skills in a Windows based environment (including MS Office--Excel, Word, Access, etc.). Responsible for promoting a positive relationship between testing candidates and Prometric.

Prometric, a wholly-owned subsidiary of ETS, is the recognized global leader in technology-enabled testing and assessment services and the winner of CLO Magazine’s Learning in Practice 2007 Customer Service Award. Its comprehensive suite of services, including test development, test delivery and data management capabilities, allows clients to develop and launch global testing programs as well as accurately measure program results and data. Prometric reliably delivers and administers tests on behalf of 450 clients in the academic, professional, government, corporate and information technology markets. It delivers tests flexibly via the Web or by utilizing a robust test center network in 135 countries.

Prometric offers a competitive benefits package which includes a comprehensive medical and dental plan, Vision plan, 401k plan with match, tuition reimbursement, paid time off package to include 12 paid holidays, Life Insurance, Flexible Spending Accounts, Short and Long Term Disability plans, Group Legal services, Collaborative work environment, opportunities for advancement, and casual dress on Fridays to name a few!