Client Contact Administrator

We motivate. We empower. We lead. We follow. We laugh. We succeed. ACS offers innovative and effective outsourcing solutions for clients around the world. We deliver higher quality, increased productivity, and lower costs. Can we do that for you? Sure we can. For business process outsourcing (BPO) and information technology outsourcing (ITO), ACS is not a product, we're services. We're people making technology work. We'd be glad to demonstrate the ACS advantage. Let us tell you about our world-class people, our company, and the "can-do" attitude that motivates us to deliver nothing less than the very best. Client Contact Administrator Job Description:We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.Job SummaryThis position is responsible for the day to day interactions with the clients on project/solicitation setups for call center applications in time-definite Software based applications. Primary Responsibilities / Duties1. This position is responsible for coordinating project/solicitation startups; review scripts/matrices, answer questions/review questions with client with regard to project/solicitation startups. Import matrices/complete setups using Maintenance Menu.Will conduct first day audit of the script for each new solicitation. Involve in the client testing.2. Attend client meetings.3. Coordinate any programming changes/questions etc.4. Submit Service Requests for Programming, Reporting and Analysis/Testing team as needed for solicitation setups.5. Coordinate audits with Analysis & Testing team.6. Work with SBU managers to resolve client or site issues/questions (scripting/program questions, etc.)7. Communication - Effectively communicate with multiple departments to gather requirements, provide project status and to resolve any requests or issues.8. Send project updates weekly to clients.9. Miscellaneous - Assist in miscellaneous department activities and projects as needed.Knowledge, Skills and Abilities Required1. Must have experience with Microsoft Outlook, Microsoft Word and Microsoft Excel.2. Must have the ability to work well under pressure and with minimum supervision.3. Strong verbal and written communication skill. Minimum Preparation / Standards Normally Required1. High school Diploma or equivalent. 2. 1 or more years of related work experience.3. Strong organizational skills required.4. Excellent verbal and written communiation skillsACS believes each employee makes a significant contribution to our success.That contribution should not be limited by the assigned responsibilities.Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the employee or ACS to just the work identified.It is our expectation that each employee will offer his or her services wherever and whenever necessary to ensure the success of our endeavors.Job Experience:1yrMinimum Education Required: High SchoolYears of Experience Required: At Least 1 YearExpected Travel Time: None