Collections Rpersentative

Job Description:The Collections Representative is our first level of contact with borrowers who have missed one or more payments on their mortgage. It is the responsibility of the Collections Representative to collect on these delinquent accounts to keep our borrowers out of foreclosure. Duties:Handle inbound/outbound calls to borrowers at least one payment delinquent on their mortgageAnalyze the borrower’s situation and determine cause of delinquencyCommunicate various options to the borrower and assist them in bringing payments up to date and avoiding foreclosureAccurately maintain all related documents in accordance with company policy and regulatory guidelinesOther duties as assignedNecessary Skills:Candidate must be detail oriented with strong verbal communications skillsBasic knowledge of mortgage operationsBasic knowledge of PCs Preferred Skills: Bilingual English/SpanishSome business/finance related college courseworkPrior knowledge of mortgage operations and loan documents*Please note this position requires evening and weekend shifts





Minimum Education Required: High SchoolExpected Travel Time: None