Consultant, Applications Development

Job Category: IT/Software Development Job Description:At Wyeth, we have a vision of leading the way to a healthier world. We've committed ourselves to achieving this vision by making quality, integrity and excellence the hallmarks of our business. A Fortune 500 company and global leader in pharmaceuticals, consumer healthcare, and animal healthcare products, we know that our employees are who keep us on the cutting edge of innovative discoveries and superior customer service. To sustain and enhance our leadership position in the pharmaceutical industry, we continue to recruit, develop and motivate individuals whose skills, values, and work ethic will grow and improve our business.Job SummaryThis role will be a primary interface between the Wyeth Operations and Support group(s) and the offshore corresponding business groups performing support and operations tasks and preparing work deliverables for GDMS Operations and Support. This role will check to ensure that the Service Center queues are monitored, maintained and responded to with normal Service Level Agreements for problem tickets, service requests, change controls and all work requested, contains all necessary deliverable description, requirements – both functional and technical – and that the offshore unit can deliver the service on time, within budget, while meeting Wyeth Operations and Support group expectations. This role will also provide review and oversight for planning, directing, and coordinating activities between both Wyeth Operations and Support group and offshore Operations and Support services to achieve the goals and objectives of services within prescribed time frames and funding parameters. This role will ensure that the requested services are aligned with service delivery goals and monitors service delivery activities.Job ResponsibilitiesQueue Management for GDMS supported systems. *Acting as the primary lead in problem ticket coordination, communication and resolution for validated Document Management Systems*Perform in-depth 3rd level analysis on complex software components*Perform a review to ensure and determine what tickets are most appropriate for onshore or offshore assignment, resolution, monitoring, completion, close out and root cause analysis if appropriate.*In a back-up and on an as-needed basis, provide tier-2 technical support by actively monitoring and managing Service Center queue, including taking the lead for onshore tickets for all programs.*Mentor onshore and offshore production support analysts for problem management incidents needing 3rd level technical analysis and resolution.*Manage IS application knowledge base (Get Answers levels 1 & 2) and Operations Manuals, standard operation procedures, work instructions, and training material updatesBasic Qualifications*BS/MS + 10 years or equivalent experience in Information Services (preferably in Pharma environment).PhD + 4 years*Strong familiarity with Documentum capabilities and limitations required. Familiarity with other Enterprise Solutions a plus. Preferred system monitoring, UNIX and Oracle training as well.*Minimum of 4 years Documentum experience including strong working knowledge of Documentum API/DQL and Documentum Administration required. *Experience with DCM Lifecycle configuration and workflows highly desired. *Excellent communication skills are required. *Familiarity with WDK and Java a plus for troubleshooting 3rd level support incidents. *Familiarity with regulatory and proprietary information a plus. Must be able to work in a collaborative team environment. *Possesses the technical skills necessary to participate in business systems maintenance processes using a systems methodology*Ability to organize and provide direction to resources from various departments*Ability to multi-task across systems*Adaptable to changes in Wyeth’s environment, organizational structure, direction or priorities Relocation is not available for this position.Wyeth offers competitive compensation and benefits programs, including child-care subsidies, flex-time, business casual attire, educational assistance and professional development programs. For more information and to apply online, please visit us at: www.wyeth.com/careers Wyeth is an Equal Opportunity Employer, M/F/D/V. Search Firm Representatives: Please Read Carefully. Wyeth is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Wyeth via-email, the Internet or directly to hiring managers at Wyeth in any form without a valid written search agreement in place for that position will be deemed the sole property of Wyeth, and no fee will be paid in the event the candidate is hired by Wyeth as a result of the referral or through other means. Note: Any search agreement entered into with Wyeth prior to January 2004 is hereinafter void. Search firms are essential to the recruitment and staffing efforts at Wyeth and we value the partnerships we have built with our preferred vendors. For this reason, Wyeth has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Vice President, Strategic Staffing at Wyeth in place for the specific position in order for a fee to be paid for any candidate referrals.Job Experience:See above.Expected Travel Time: None Zip Code :US-PA-Collegeville Leading the way to a healthier world.