Customer Care Representative

Company: Securitas Security Services USA, Inc Location: Parsippany, si 07054 Salary/Wage: 25,000.00 - 26,000.00 USD /year$1.00/hr shift differential where applicable Status: Full Time, Employee Job Category: Customer Support/Client Care Relevant Work Experience: 1+ to 2 Years Career Level: Entry Level Education Level: High School or equivalent E-mail: Apply by Email Fax: (973) 656-7104 Securitas Security Services USA, Inc. is the largest provider of security officer services in the United States. Securitas USA affiliated companies are market leaders in providing security solutions, including uniformed security officers, consulting & investigations, and security systems integration. More than 80% of the Fortune 1000 are Securitas clients serviced by over 600 branch office operations throughout the U.S., with approximately 100,000 employees. U.S. revenues in 2005 were over $3 billion. Securitas USA is the result of the combination of the businesses of many legendary U.S. security firms - most notably, Pinkerton's Inc. (founded in 1850) and Burns International Security Services (founded in 1909). The three dots on our logo represent our values, "Integrity, Vigilance, and Helpfulness" and are qualities our employees are proud to demonstrate daily. EOE M/F/D/V Customer Care Representative Securitas is a world leader in security with operations mainly in Europe and the U.S. in security services, security systems and cash handling services. 24-hour call center located in Parsippany, NJ needs dynamic, service-oriented Customer Care Representatives to support its clients and field offices with its state-of-the-art National Communications Center facility.Basic Purpose Answer incoming calls in the National Communications Center (NCC) from customers and field operations personnel. Acts as a liaison between field and office personnel to ensure accurate and timely communication. Take appropriate action to assure that the Company is providing the best service to its customers and clients. Major Activities 1. Receive all incoming forms of communication from clients, prospective clients, field personnel or the general public during business hours, non-business office hours, and holidays. Handle these calls in a professional and business-like manner as representatives of our field operations.2. Respond appropriately to calls by evaluating the situation and reviewing the office profiles on what steps to take. Involves routing messages and immediately contacting appropriate field supervision to respond to open posts, guard call offs, or any other operational situations. Produce electronic Call Reports that are concise, informative, and accurate.3. Provide ongoing administrative support for the NCC and assistance to shift supervision. Respond to office schedule and profile changes by accurately entering information into system and communicating changes to appropriate shift supervision and or field office personnel in a timely manner. Qualifications 1. Technical Skills: Ability to type a minimum of 40 words per minute on PC keyboard. Must have a basic knowledge of word processing (Microsoft Word) on a PC. 2. Communication Skills: Must be able to speak English. (Ability to speak Spanish would be a plus.) Must possess excellent verbal and written skills. Ability to listen to calls and respond verbally while documenting in writing simultaneously. 3. Customer Service Skills: Previous call center experience a plus. Willingness to support the customer in a positive and professional manner.  Shift Hours (Full time, based on a 40-hour work week): 4:00 pm – 2:00 am Mon, Thu, Fri, Sun 12:00 am - 8:00 am Sun - Thu 12:00 am - 10:00 am Sun, Mon, Thu, Fri 12:00 am – 10:00 am Sun, Wed, Thu, Fri We offer comprehensive health benefits, including 401K and tuition reimbursement.  Great work environment! We conduct pre-employment background and drug testing.  Applicants may mail or fax resume to: Securitas Security Services, Inc. 2 Campus Drive, Parsippany, NJ 07054, Attn: NCC Recruiter, Fax: 973-656-7104, E-mail: ncc-recruiter@securitasinc.com No phone calls please.EOE M/F/D/V