Customer Care Supervisor

We motivate. We empower. We lead. We follow. We laugh. We succeed. ACS offers innovative and effective outsourcing solutions for clients around the world. We deliver higher quality, increased productivity, and lower costs. Can we do that for you? Sure we can. For business process outsourcing (BPO) and information technology outsourcing (ITO), ACS is not a product, we're services. We're people making technology work. We'd be glad to demonstrate the ACS advantage. Let us tell you about our world-class people, our company, and the "can-do" attitude that motivates us to deliver nothing less than the very best. Customer Care Supervisor Job Description:Supervises activities associated with Call Center operations, including developing and implementing policies and proceduresProvides direction and coaching to employees according to establish policies and management guidanceActively involved in meeting service level objectives, managing schedules and resolving problems Requires 2-5yrs minimum inbound CallCenter Supervisory experienceIntermediate Microsoft Excel skillsExperience with Avaya (CMS prefered)Highly sought: formal workforce management experiecne for forecasting and scheduling staff using applications such as Erling C, IEX Monet or Blue PumpkinAll other duties as assigned.ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.Job Experience:supervisory experience in a call center environment.experience with Avaya phone systemsintermediate Microsoft Excel skillsMinimum Education Required: AssociateYears of Experience Required: At Least 3 YearsExpected Travel Time: None