Customer Service Assistant (CSA)

Join an industry leader where you can work with great people and make a difference!  We’re looking for high-energy individuals who want to be part of a team and contribute to make an impact on company goals.

 

Transport America was founded in 1984 and was recently ranked number 82 in the “Top 100 Private Companies” as compiled by the Minneapolis / St. Paul Business Journal.  We provide a wide range of truckload freight carriage and logistics services to customer in the US, Mexico & Canada.  Headquartered in Eagan, MN, the company has over 1,300 professional drivers serving many of the Fortune 500 organizations.

 

CSA Job Responsibilities:



 



§ Schedule customer orders timely and accurately.

§ Communicate effectively with customer by phone, fax, e-mail, and EDI for scheduling appointments and providing customer service.

§ Enter customer orders and data accurately and timely.

§ Assist Customer Service Managers (CSM) with managing their customer accounts. 

§ Maintain customer database.

§ Document customer feedback and complaints. Refer unresolved customer issues to designated CSM for further follow up.

§ Maintain filing system for customer orders.

 

Job Qualifications and Competencies:

 

High School Degree or Equivalent.

 

§ 1-2 Years work experience in a customer service or administrative support role in an office environment.

§ Must pass a data entry assessment with a score of 8000 KSPH and 90% accuracy.

§ Excellent customer service skills such as assessing customer needs and meeting quality standards for service.

§ Fluent Technology Skills (Word Processing, PC, E-mail, Fax, Transaction System). Use computer to enter, access or retrieve data, and navigates through multiple systems. Ability to learn new technology easily.

§ Stress Tolerance — Must deal calmly and effectively with high stress situation. Requires maintaining composure, keeping emotions in check, and controlling irritation even in very difficult situations.

§ Communication Skills — Demonstrated ability to effectively communicate in verbal and written form (in-person, phone, e-mail).

§ Fluency in English, but Spanish language skills a plus.

§ Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

§ Dependability — Job requires being reliable, responsible, and fulfilling obligations.

§ Ability to work in a support capacity for multiple individuals.

§ Interpersonal Skills — Ability to work professionally and effectively with many different types of people across the country, both internal and external customers.

§ Attention to Detail — Demonstrated ability to accurately manage numbers, names, codes, and thoroughly complete work tasks.

§ Initiative — Willingness to take on new responsibilities and challenges.

§ Adaptability — Open and flexible to changing priorities and business needs.

§ Administrative and Organizational Skills — Working on multiple tasks concurrently, setting work priorities, managing files and multiple documents, and document retention. 

Check us out on the web at www.transportamerica.com

EEO/AA Employer