Customer Service Supervisor Needed for Leading HR Outsourcing Company

Customer Service Supervisor Needed for Leading HR Outsourcing Company

Leverage your strong supervisory skills in this exciting position at TriNet Employer Group. As our Customer Service Supervisor, based in Reno, NV, you will build and mentor a new team of customer service representatives in a human resources call center environment providing outstanding service to TriNet customers. Your demonstrated leadership, organizational and team-building skills will be invaluable as you train, organize and develop your team. This high-profile position will give you the opportunity to expand your knowledge and become a key member of our company.

Now celebrating our 20th Anniversary, thousands of companies throughout the United States and Canada have placed their trust in TriNet to help them manage their Human Capital more strategically and cost-effectively. We give our customers the economies of scale they need to access and deploy Fortune 500-caliber payroll, benefits and Human Resource services. TriNet has a nationwide presence, an experienced management team, and belongs to the Inc. Magazine Hall of Fame for being one of the fastest growing, privately-held companies for five consecutive years. We’re a mature organization that embraces and rewards both bold strategy and disciplined execution. We offer competitive salaries and benefits which include choices of PPOs or HMOs; a dental plan through Delta Dental; a vision plan through VSP; with all health benefits effective upon date of hire; 3 weeks of Paid Time Off your first year; 10 holidays each year; Short and Long Term Disability; a 401(k) Plan with partial company match; and Pre-Tax Commuter Benefits.

As our Customer Service Supervisor, you will serve as a Supervisor for Customer Advocates that support both employees and customers in utilizing our Human Resources services. Your ability to achieve uniformity, excellence in the day-to-day management of our customer service team and to troubleshoot problems, resolving difficult customer issues that are critical to this position. You will also be responsible for the daily tracking, reviewing, and reporting of customer service metrics of Solution Center Advocates related to criteria such as quality call monitoring, attendance and adherence to schedule metrics and call center performance relating to abandonment, average speed of answer etc. Your excellent communication and computer skills will also be utilized as you prepare reports using MS Word, Excel and PowerPoint and represent your team in management meetings. This is a great opportunity for someone with strong leadership skills to enhance their career by developing Human Resources knowledge while playing a critical role in helping TriNet customers. This position does require an initial 4 week training period in San Leandro, CA (normal expenses covered by TriNet) CL4

All applications for this position are accepted via our online interview system, managed by Accolo. You can begin the interview process or refer someone you know by going to this link:

http://jobs.accolo.com/13662

Once you have completed the interview, your information will be sent directly to the hiring manager for decisions on the next steps. Regardless of the outcome, TriNet or Accolo will keep you updated as to your status by e-mail or phone.

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customer service, customer support, benefits, human resources, PEO, FSA, phone skills, track, resolve, escalate, troubleshoot, problems, performance, monitor, supervise, communication, call center