Cutomer Service Representatives - Job Code 663-YF

Shift/Hours:  3:00 p.m. – 11:00 p.m.

 

General Summary:

Handles routine customer and Consultant communications regarding order adjustments and product questions via telephone, email, or written correspondence; provides customer satisfaction and appropriate resolution.

 

 

The successful candidate will:


•Answer inbound as well as placed outbound phone calls to sales representatives and customers.
•Reply to e-mails and correspondence related to product orders and sales programs.
•Documents calls and inquiries utilizing the department’s computerized call tracking system.
•References department guidelines to determine appropriate reimbursement and restitution procedures.
•Must be able to handle high call volume.

Education/Relevant Experience:

•High school diploma required, Associates preferred.
•Minimum one year customer service experience in a call center environment required.
•Strong verbal and written communication skills required.
•Strong problem solving skills necessary.

Please send resumes to HR: resumes@pamperedchef.com or fax to 630-261-8992.