Defined Benefit Service Delivery Manager

We motivate. We empower. We lead. We follow. We laugh. We succeed. ACS offers innovative and effective outsourcing solutions for clients around the world. We deliver higher quality, increased productivity, and lower costs. Can we do that for you? Sure we can. For business process outsourcing (BPO) and information technology outsourcing (ITO), ACS is not a product, we're services. We're people making technology work. We'd be glad to demonstrate the ACS advantage. Let us tell you about our world-class people, our company, and the "can-do" attitude that motivates us to deliver nothing less than the very best. Defined Benefit Service Delivery Manager Job Description:We're here to help.In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.POSITION OVERVIEW:Service Delivery Lead/Manager is the initial point of entry into the service delivery team for internal and external clients. This position is responsible for the overall quality of service provided to the client. A general knowledge of discipline specific domain is necessary. Incumbent will work independently with general guidance from SBU Manager or and/or DVP. Is expected to explore and implement best practices through process improvement. Acts as a mentor to subordinates on the team.ROLES AND RESPONSIBILITIES:May perform one or more of the following:Have a complete understanding of client contracts and discipline specific plans/programs and can serve as a subject matter expert.Have knowledge of SLA requirements and manage day-to-day activities to meet those SLAs, including to interaction and management of offshore staff and their handling of processes.Understanding of discipline specific best practices, compliance and regulatory requirements.Ability to consult with client on product offering and changes, as well as service enhancements.Ensure client team adheres to all discipline specific and legislative policies and procedures.Seek and implement revenue enhancement and cost reduction opportunities.Lead discipline specific cross-functional activities/projects within team or with other HCMS teams.Ability to understand and provide instruction/guidance on manual calculations, Intent to retire, estimates, Batch terminations, True Ups, Disability Calculations, QDRO Calculations, FICA Calculations.Management of the data and reporting of all fulfillment packages, and manual packages.EDUCATION AND TYPICAL YEARS OF EXPERIENCE:Minimum 9+ years discipline specific related experienceMinimum 2 years in a leadership role4 year college degree or equivalent related experienceACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.Expected Travel Time: None