Desktop Support Specialist

We motivate. We empower. We lead. We follow. We laugh. We succeed. ACS offers innovative and effective outsourcing solutions for clients around the world. We deliver higher quality, increased productivity, and lower costs. Can we do that for you? Sure we can. For business process outsourcing (BPO) and information technology outsourcing (ITO), ACS is not a product, we're services. We're people making technology work. We'd be glad to demonstrate the ACS advantage. Let us tell you about our world-class people, our company, and the "can-do" attitude that motivates us to deliver nothing less than the very best. Desktop Support Specialist Job Description:We're here to help.In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*Ø Provides basic end-user technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting H/W and S/W problems, and resolving day-to-day system problems for client/customer and/or ACS end-users. Ø Works on basic assignments (and/or portions of larger, complex assignments) and perform a full range of basic and/or routine and primarily repetitive technical support activities.Ø Performs as a member of quick-response user-support team and generally works under deadlines.Ø Operates independently to resolve routine end-user problems, but with immediate supervision on more complex assignments.Ø Considerable end-user interface by phone and/or in-person.KNOWLEDGE, SKILLS AND ABILITIES REQUIREDØ Associate’s degree in a related field, or equivalent work experience.Ø Minimum of 1-3 years of related technical support experience.Ø A basic knowledge of computing processes and technology including, servers, gateways, communications equipment, workstations, software and hardware and associated diagnostics and tools. (Specifics are defined/vary by applicable end-user area.). Knowledge of voice, digital, data compression and call center technology also recommended.Ø Basic PC literacy.Ø Good customer service orientation and appreciation of role as ACS representative.Ø Ability to work effectively under pressure and/or diagnose user needs and escalate problems without delay to appropriate levels for resolution. Ø Considerable end-user interface by phone and/or in-person necessitates good (clear) verbal communication skills and credible customer presence.Ø Flexibility and the ability to operate under stressful, time-sensitive deadlines.Ø Commitment to quality and personal ethics.Ø Ability to work independently, but as part of team concept.WORKING CONDITIONSØ Frequent, regular use of personal computer and associate equipment.Ø Quick-reaction/customer-focused team environment..Special Requirements· A+ certification, MCDST, MCP, or MCSE certification preferred.· ITIL training is a plus.· Full understanding of concepts, practices and procedures related to PC support and problem resolution.· Troubleshoot and resolve a wide variety and range of PC, printer, and software problems. Includes multiple operating systems (Microsoft Windows W2K, XP, and Vista), peripherals, software and wireless networking configuration problems, as well as support for COTS software, custom developed applications, and Microsoft Office Suite support.· Experience with any of the following technologies, or products, is a plus: IBM/Lenovo equipment, BlackBerry, HP printers, Remote Control, Peregrine ServiceCenter, Microsoft Active Directory, Exchange/Outlook.· Ability to lift desktop related equipment (up to 40 lbs) during installs or moves. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.Job Experience:see job descExpected Travel Time: None