Desktop Support Specialist - PC and Mac

Schematic, one of the nation's largest interactive client services agencies is seeking a full-time Desktop Support Specialist to join our growing Austinteam. Schematic provides both design and technology solutions for a variety of platforms including the PC, mobile and television. Our mission is to create simple yet powerful solutions to our clients' business challenges. Some of our clients include ABC, Fox, GE, MTV, Motorola, and Microsoft. Read more about our company at www.schematic.com

Primary Responsibilities:

* Provide quality desktop support to internal users, including support for hardware, printing, applications, and training

* Set up and customize new or replacement computers

* Maintain the integrity of the equipment through upgrades, support, and new technology

* Assist in the development of procedures and policies that define acceptable and effective use of the desktop environment

* Document processes, procedures, and system configurations as required

* Create accounts for users and reset passwords as required

* Maintain inventory and licenses for commonly requested hardware/software

* Troubleshoot telephone and voicemail problems

* Assist in the tracking of company assets

* Keep production systems in the most reliable state possible

* Maintain systems and network security

* Perform backups of development and production data

* Apply operating system updates and configuration changes

* Maintain a healthy network

* A desire to learn new technologies, including being exposed to Systems Engineering tasks

Qualifications:

* BS in Computer Science or equivalent experience* Mac OSX experience preferred


* Knowledge of TCP/IP, HTTP, DNS, SMTP, LDAP, and SNMP protocols

* Excellent written and verbal communications skills

* Exposure to any of the following is a plus: Microsoft Windows Server, Microsoft Exchange, Active Directory, and Group Policies

For consideration, please forward your credentials to John Hanks. jhanks@schematic.com