Director of Retail Medicine

Director of Retail Medicine Department: Retail Medicine Schedule: Full-time Shift: 1st shift Hours: Salaried Position Contact Information: Contact:   Eric Andersen


Email:   eanderse@columbia-stmarys.org
Address:   4425 N. Port Washington Rd.  Glendale,  WI  53212 Job Details:

Responsibilities of Director of Retail Services

· Primary responsibility is to promote point of care integration of retail by working with clinical staff to identify specific product needs of patients, and promote the availability of those products through retail outlets in cooperation with clinical staff.

· This position will maintain fiscally sound operations by directing the preparation and management of the annual marketing budget, analyzing operating and financial statements for profitability.

· Manage all aspects of retail marketing including working with internal staff, consumer trends, market research, and product and services development.

· Direct or supervise Retail Managers and Spa Managers at each location, delegate workload as appropriate, and communicate and achieve sales goals for each location.

· Drive sales and increase bottom line profits while extending the hospital’s continuum of patient care and lead to improved patient outcomes and patient satisfaction.

 

Essential Job Functions




· Recruit, train, schedule, coach and manage staff; maintain inventories and
pricing policies, manage marketing and display of products.

· Promote retail services both within the hospital setting and the community at
large.

· Establish rapport with current and potential customers, and their clinical
providers, in order to understand their product needs.

· Establish and monitor all financial, sales and related financial goals for all
retail operations.

· Maintain appropriate inventory levels and POS reporting.

· Oversee loyalty card program and customer data collection. 

 

 Reports to: VP of Institutional Advancement

 

 Key Relationships

 

Internal: Retail Manager, Spa Manager, Retail Buyer, Clinical Staff,

Retail Manager, Spa Manager, Retail Buyer, Clinical Staff,

Hospital Marketing Department, Engineering, Security, and

Accounting 

External: Patients, families, visitors, caregivers, and hospital employees

Patients, families, visitors, caregivers, and hospital employees

 



 Standard Specifications

 

· Requirements are representative of minimum levels of knowledge, skills and/or abilities.

 

· To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

 

Essential Qualifications

 

· College degree and/or related work experience.

· Minimum five years retail experience at the District Manager level or above.

· Ability to manage complete retail operations for multiple stores and medical
spas.

· Experienced with buying and managing product assortment for multiple
stores from a variety of vendors.

· Ability to manage all visual merchandising, lighting, signage, space plan,
fixture layout.

· Ability to manage all aspects of retail marketing including working with
internal staff, consumer trends, market research, and product development.

· Ability to develop and adhere to an operating budget.

· Computer skills including Word, Excel, Power Point, and POS systems.

· Work in a team environment

 

Desirable Qualifications

 

· Experience dealing with sensitive health issues and diseases.

· Knowledge of the healthcare industry.

 

Essential Skills

 

· Ability to promote point of care integration of retail by working with clinical
staff to identify specific product needs of patients, and promote the availability
of those products through retail outlets in cooperation with clinical staff.

· Ability to conduct retail store financial management and reporting.

· Identify current and future customer needs by establishing rapport with
current and potential customers, and their clinical providers, in order to
understand their product needs.

· Maintain store operations.

· Maintain fiscally sound operations by directing the preparation and
management of the annual marketing budget, analyzing operating and
financial statements for profitability.

· Maintain security, safety, and stability of store by implementing security
systems, providing a safe and clean store environment, and complying with
legal requirements.

· Maintains professional and technical knowledge necessary to carry out duties
by attending educational workshops, reviewing professional publications,
establishing personal networks, participating in professional societies (as
budget permits).

· Responds to requests from senior management by working either individually
or assembling ad hoc teams to address management issues

· Contributes to team effort by accomplishing related results as needed.

· Demonstrates compassionate care by treating others with dignity and
respect, showing concern and offering support and guidance to those in
need.

· Demonstrates excellent service by interacting in a professional manner,
seeking to understand and respond quickly to the needs of others, taking
responsibility to find solutions, and seeking ways to improve outcomes and
service through innovation, creativity and the use of best practices.

· Demonstrates community partnership by building and maintaining
relationships with other associates that encourage trust, teamwork,
cooperation and open communication; acting with honesty and integrity;
listening well and sharing ideas; acknowledging the good work of others;
working with other service providers and community resources to offer care to
those we serve.

    Click Here to Apply Online

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