Dispatcher - Redding, CA

Job Description:Waste Management, Inc., a Fortune 200 Company, is the leading provider of comprehensive waste and environmental services in North America. The Company is strongly committed to a foundation of financial strength, operating excellence and superior customer service. We offer a full range of environmental services to 22 million residential, industrial, municipal and commercial customers. Come and join our team!From everyday collection to environmental protection, Think Green, Think Waste Management! Job SummaryHandles incoming service orders, directs drivers, and resolves service issues.Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. · Works with routing specialists, route managers, and the service department to optimize routes.· Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.· Fields incoming calls from customers or customer service department, managing requests for pick-up or container delivery and ensuring same-day service.· Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.· Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.· Ensures same-day service on missed pick-ups by coordinating driver movement in the field.· Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.· Identifies and plans deployment for increases/decreases in route volumes, shifting resources in response to seasonal and other fluctuations.· Records and documents information and distributes to appropriate departments, including: route information, driver productivity information, sales and service issues and opportunities, safety issues, and problem stops.· Ensures accuracy and thoroughness of pick-up, container delivery, service, and driver records.QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job. Education and ExperienceRequired: High school diploma or G.E.D, and zero to four years previous experience.Preferred: High school diploma or G.E.D, plus additional or specialized training in transportation, logistics, or similar area of study, and zero to four years previous experience.Click here to apply via the Waste Management Career Opportunity PortalMinimum Education Required: High SchoolExpected Travel Time: None