Field Engineer - Clevand, Columbus, Akron, OH

Installation/Maintenance/Repair Career Level: Experienced (Non-Manager) Location: US-OH-Akron Status: Full Time, Employee Job Description Field Engineer - Clevand, Columbus, Akron, OH Description: The Field Engineer is responsible for installation and optimizing HW/SW/Network products and configurations at customer sites as well as diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements, Support Services, training and configurations that will improve product performance. Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers. Performs necessary servicing and preventative maintenance of equipment. System installation of equipment. Provide operator training and ongoing support for customers. Ability to delight customers by developing strong relationships and striving to exceed customer expectations. Required Skills: A+ Certification or equivalent experience servicing PC hardware and software. Associate's Degree, or Certification in electrical or mechanical engineering, technical trade school studies or equivalent experience Preferred: Three or more years related field service experience. Previous experience servicing similar equipment Previous experience managing a territory Experience in the Graphic Arts industry would be an asset. Knowledge of Electro-photography / Digital Printing. Basic understanding of Color Theory. Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment. Experience: A working knowledge of PC operating systems and software applications and a basic understanding of networking fundamentals, Demonstrated ability to diagnose, repair and solve system/equipment issues. Advanced analytical and problem solving skills. Knowledge and application of electronics and strong eletromechanical skills