Field Engineer - Northern VA, MD, DC area

Installation/Maintenance/Repair Career Level: Experienced (Non-Manager) Location: US-DC-DC Status: Full Time, Employee Job Description Field Engineer - Northern VA, MD, DC area Description: The Field Engineer is responsible for installation and optimizing HW/SW/Network products and configurations at customer sites as well as diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements, Support Services, training and configurations that will improve product performance. Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers. Performs necessary servicing and preventative maintenance of equipment. System installation of equipment. Provide operator training and ongoing support for customers. Ability to delight customers by developing strong relationships and striving to exceed customer expectations. Act as customer liaison and help drive customer issues to resolution. Drives revenue growth initiatives as assigned by management. Builds and fosters strong relationships with sales partners. Educate customers on the latest corporate initiatives and products Maintains company assets in accordance with company guidelines. Consistently meets all performance goals. Presents and maintains a professional image at all times. Required Skills: A+ Certification or equivalent experience servicing PC hardware and software. Associate's Degree, or Certification in electrical or mechanical engineering, technical trade school studies or equivalent experiencePreferred Three or more years related field service experience. Experience on Nexpress Color and B/W equipment or High Volume Printer/Copier equipment Previous experience managing a territory Experience in the Graphic Arts industry would be an asset. Knowledge of Electro-photography / Digital Printing. Basic understanding of Color Theory. Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment. Environment: May be a high availability/mission critical account where system outages may occur. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. May be required to provide standby, after hours support or work different shifts based on company need. This may include nights, weekends and holidays. The individual may also be required to take calls outside of their assigned territory or District. Must be willing to travel (possibly internationally) for short and long term assignments, as required. Must have and maintain a valid driver's license. Ability to obtain security clearance as required by customers