Field Service Engineer - Washington DC

Lexmark is a global Fortune 500 developer, manufacturer and supplier of printing solutions and services in more than 150 countries. Unlike some of its competitors, Lexmark develops and owns the technology inside its products, giving us a competitive edge and allowing us to more quickly introduce new products. This ownership of technology, along with a commitment to innovation and unique path to market, has been the ingredient of our success since the company was founded.  Being employed by a technology leader has its advantages, and people who like to work in a fast paced environment love being with Lexmark.

 

We are seeking a Field Service Technician to work in an assigned territory and be responsible for the overall remedial and scheduled service support of Lexmark KEY/DFM and other Lexmark accounts.

 

Duties include:

 

• Respond to dispatched service calls in assigned territory within Customer SLA commitments

• Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications

• Effectively schedule calls to manage SLA requirements across assigned activities

• Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure

• Assist customer with any reported issues or questions on Lexmark product(s) or offerings

• Train Customer on appropriate usage of Lexmark product & features

• Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.

• Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking

• Manage local part inventory and ensure accurate tracking of inventory levels and transactions.

• Present a positive image through proper attire, communication skills and personal grooming.

• Assumes other special activities, responsibilities, and special projects from time to time as directed.

 

Desired Qualifications:

 

• 3-5 years in field service or customer support

• Strong electro-mechanical aptitude

• 2-5 Years experience in servicing printers, hard copy devices, or imaging products

• Excellent driving record

• Valid driver’s license

• Sound administrative skills

• Ability to properly lift 50 pounds or less frequently

• Excellent communication skills, written and verbal.

• Customer service orientation

• Positive attitude

• Ability to learn quickly

 

EDUCATION:

 

• High school diploma or GED

• Associates degree in electronics or equivalent

 

Benefits:

We offer flexible benefits and excellent compensation packages that allow our employees to make choices that fit their individual lifestyles.

 

Lexmark International, Inc. proudly supports Affirmative Action and is an Equal Opportunity Employer. Lexmark is committed to workforce diversity. Qualified applicants will receive consideration without regard to race, color, gender, religion, sexual orientation, gender identity, national origin, age, disability or veteran status. Applicants are encouraged to confidentially self-identify when applying. Employment contingent upon successful completion of background investigation and pre-employment drug screen. Smoke-free workplace. Drug-free work environment. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H1 visas for this position.

 

We will have a phenomenal relocation package available to the candidate of choice.  Please submit your resume in confidence to www.lexmark.com/employ   Thank you for your interest in Lexmark International!