Guest Services Lead

Guest Services Lead (Part Time)

The Guest Services Lead is responsible for the day-to-day oversight of Guest Services, including daily assignments and monitoring of staff, cash functions, admission ticketing, concessions, IMAX ushering and focusing on maximizing attendance and revenue while ensuring that all staff provide excellent guest service. This is a non-exempt, part time position that reports to the Guest Services Manager.ResponsibilitiesPrepare and open all cash drawers. Oversee the daily opening, inventory, operation and closing of the IMAX Concession stand. Assign staff and monitor admissions, ticket checking, theater ushering, lobby greeting, bus greeting and will call positions. Coordinate daily allocation and reallocation of online ticket sales, including terminating sales, printing will call lists, printing tickets and adjusting sale status for proper counting and reporting of attendance. Oversee set up of lobby and restocking of supplies for staff and guests. Oversee crowd control measures when necessary and coordinate guest parking discount validation. Respond to and accommodate guest concerns and complaints. Handle general admission transactions, including onsite sales and payments, ticketing and facilitation according to established policies and procedures. Coach, train and develop Guest Services Representatives to use initiative and enthusiasm to engage guests and build sales. Give staff daily and ongoing assignments to ensure an efficient operation. Act as an ambassador for the museum by dispensing information and encouraging admission and membership sales. Oversee closing of cash drawers and prepare reports for daily reconciliations including necessary paperwork for IMAX Concessions reporting. Prepare and verify bank deposits and daily cash drops according to established policies and procedures. Perform daily settlement of credit card transactions. Oversee and assist with the safety of guests during emergency situations. Assist with other operating departments as needed--work with the Museum Operations Manager of the day on overall big picture staffing needs. Assist the Guest Services Manager with reconciliations and reporting as assigned. Other job-related duties as assigned. RequirementsPrior customer service experience in a position that interacted with the public. Prior leadership or supervisory skills. Excellent oral communications skills. Computer literate. Prior experience with databases and Microsoft Office programs. Ability to multi-task and handle multiple needs of guests and staff at one time. Excellent cash handling and record keeping skills. Excellent guest service skills with the ability to interact with all ages and backgrounds and especially children. Ability to be well organized. Flexible availability including weekdays,weekends, holidays and evenings. Ability to meet and abide by the grooming guidelines of The Tech. Punctual and enthusiastic. Familiarity with admission ticketing systems preferred. Bilingual preferred. Salary

$11.00-$13.00 per hourHours

Part TimeApplication Procedure

Please send cover letter and resume with salary history to: The Tech Museum of Innovation, 201 South Market Street, San Jose, CA 95113-2008, Attn: Human Resources. Or, e-mail resume to jobs@thetech.org (text only -- do not send attachments.) FAX: (408) 279-7149. No phone calls please.