HVAC/Refrigeration/Home Appliance Service Technician-Des Moines

Job Category Installation/Maintenance/Repair Career Level Experienced (Non-Manager) HVAC/Refrigeration/Home Appliance Service Technician-Des Moines Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.This position provides timely and quality repairs of customers products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. This position is responsible for the repair of products in the customers home. Products repaired include:Aircon-dehumidifiers, Heat Pumps, HVAC, Oil/Boilers, Refrigerators (sealed systems), Washers/Dryers, Ovens/Ranges, Dishwashers.QualificationsTo provide the proper customer focus, the In-Home Service Technician must:·Work as a dedicated team member to ensure fast, flexible and expert service to every customer·Demonstrate a sense of urgency to meet customer time commitments ·Successfully complete all Technician III training elements within required timeframes·Meet key performance metrics and/or productivity goals as defined by the business·Provide knowledgeable and courteous repair service·Continuously look for methods to improve business performance and enhance the customer experience·Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer·Provide direction to a Technical Helper, as applicable·Ability to receive truck stock at home if the company vehicle is retained at the technician s place of residence or other designated location.·Mentor other technicians, as applicable·Maintain truck stock inventory within the prescribed company guidelines and standards·Follow the truck maintenance schedule and keep a clean, organized truck·Adhere to all company policies and procedures·Perform miscellaneous duties as assignedExperience/EducationHigh School diploma or general education degree (GED) preferred·Must be at least 18 years of age·Certification and /or licenses as required ·Must be able to pass the pre-employment drug screen, criminal background check and driver s license check·Must possess and maintain a valid state driver s license and be willing to submit to random drug testing, per company policy·Experience and aptitude with computers and databasesBenefitsAs a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from:MedicalDentalLife InsuranceVacation Holidays401k with company matchShort and long term DisabilitySears merchandise discountsHealth Care Flexible Spending AccountDependent Care Spending AccountBusiness travel insuranceWorklife solutionsVision PlanLegal PlanLong Term Care PlanPet InsuranceAuto and Home InsuranceBusiness Travel Accident CoverageMortgage AssistanceSears is an Equal Opportunity/Affirmative Action Employer.