Head Teller II - JFK

Job Description:Hours: This position is 40 hours per week. Must be able to work Monday - Friday, 7:45 a.m. - 6:30 p.m. and Saturday, 8:30 a.m. - 12:30 p.m. SUMMARY: The Teller Supervisor leads and directs a teller staff and teller operations and provides input to personnel actions such as performance appraisals, hiring, disciplinary action, etc., yet is not authorized to make final decisions regarding personnel actions. Supervise all Teller personnel-related tasks. Oversee and process retail banking transactions for personal commercial customers. Oversee and ensure completion of branch operational tasks. Oversee currency transfers into and out of branch. Oversee the completion of branch compliance records and reconcile branch accounts and reports. QUALIFICATIONS: • High School Diploma or equivalent. • 3+ years related experience. • Excellent customer service and communication skills. • Thoroughly knowledgeable on teller and bank policies and procedures. • Skilled in handling additional bank responsibilities, such as safe deposit, currency transactions, cash box, CTRs, ATMs, payroll and vault duties. • Skilled in scheduling and workflow of teller staff. • Good leadership, training and coaching skills. • Trained on and possesses effective interviewing skills. • Basic knowledge of human resources policies as it pertains to personnel actions, such as recruitment requests, disciplinary actions, promotion and transfer actions, etc. • Knowledge of basic platform duties. REPRESENTATIVE ACTIVITIES: • Assign and control activities of tellers in a high-volume, multi-teller environment engaged in the processing of cash and noncash transactions and in the maintenance of corresponding records. • Ensure that an economical quantity of cash is in the vault and at teller stations to meet the normal demands of the banks customers. • Investigate and reports overages and shortages in accordance with internal procedures and policies. • Approve checks for payment in excess of teller limits within specified authority. • Resolve customer problems presented for review by tellers. • May open and close vault daily, control cash in vault, distribute daily cash to tellers. • Supervise branch proof, teller recap, and reporting. • Ensure compliance with bank policies and procedures. • Work with Branch Sales Manager to ensure adequate staffing and teller training.Please visit the Careers section at Regions.com to submit your resume to this position.Click here to apply via the Regions Career Opportunity PortalExpected Travel Time: None