Help Desk / Technical Support

Job Description:Ajilon Consulting has been a premier provider of information technology (IT) business solutions since 1969. With over 50 offices in North America and 10,000 employees worldwide, Ajilon Consulting is a company full of opportunities and exciting new challenges.Ajilon is currently looking for looking for a Helpdesk candidate to work as part of the clients Tier 1 Help Desk support team. Will support desktop operating systems, hardware and software. Handle Help Desk calls and change requests from Corporate and Branch users. Add/remove users from Novell and Windows AD. Setup, troubleshoot and repair laptop, desktop PC's and various software applications. Analyze requests and recommend solutions. Support Windows XP workstations, Windows 2000/2003 servers, and NetWare servers. Applications supported include MSOffice, Teller, RMS, Omniform, and TokOpen and various applications need by the business. You can view all of our jobs online at http://www.ajilonconsulting.com



Job Experience:Answering calls from the branches and the departments and assisting them with their PC/LAN or software problems. As necessary, working with the user via remote access to correct and/or support a user on the applications. Document service requests in Help Desk software & follow-up on outstanding issues. Using Zenworks create application deployments for Corporate and Branches. Assist with the setup of the new branches. Assist with the updating of old branches. Be a backup for report printing process & distribute the notices Create and delete users as requested in Active Directory and NDS Support ATM and Telephone line issues Help Resolve Fax/Printers & copier technical issues Using Zenworks - assist users remotely Perform hardware inventory Replace hardware at branches- reliable transportation required Other duties as assigned.