Home Appliance Repair Technician

Job Category Installation/Maintenance/Repair Career Level Manager (Manager/Supervisor of Staff) Home Appliance Repair Technician Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.Sears technicians diagnose and repair all kitchen and laundry appliances including washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, and garbage disposals while providing superior service in customers homes. Pay range from $13.97 - $21.53 per hour (or more with commensurate industry experience) plus bonuses, commissions & incentives. Our Technicians are the best equipped in the industry---you will be provided a Sears van, laptop computer, cellular telephone, and any specialized tools needed to do the job! In fact, Sears Technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction.***NOW INTERVIEWING***Positions in Colorado, Iowa, Minnesota, Nebraska, North Dakota, South Dakota & WyomingRUSH YOUR RESUME TO:Joe Piseski, Area HR Manager ps8162h@searshc.com or fax to: 952-946-7774**********************QualificationsTo provide the proper customer focus, the In-Home Service Technician must:· Work as a dedicated team member to ensure fast, flexible and expert service to every customer· Demonstrate a sense of urgency to meet customer time commitments · Successfully complete all Technician training elements within required timeframes· Meet key performance metrics and/or productivity goals as defined by the business· Provide knowledgeable and courteous repair service· Continuously look for methods to improve business performance and enhance the customer experience· Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer · Ability to receive truck stock at home if the company vehicle is retained at the technician's place of residence· Mentor other technicians, as applicable· Maintain truck stock inventory within the prescribed company guidelines and standards· Follow the truck maintenance schedule and keep a clean, organized truck· Adhere to all company policies and procedures· Perform miscellaneous duties as assignedPrefer previous experience repairing household appliances, electronic equipment, office equipment, or other related equipment.Must have a high level of electrical and mechanical diagnostic skills. Strong knowledge of basic electrical theory. Read and interpret documents such as schematics, safety rules, operating and maintenance instructions and procedures manuals. Use appropriate tools and equipment in diagnosing and completing repairs. Some computer skills necessary.Must have excellent customer service skills. Must be capable of heavy lifting (up to 100 lbs).Valid driver s license and good driving record required. Background checks to include drug test, DMV and criminal.BenefitsAs a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from:MedicalDentalLife InsuranceVacation Holidays401k with company matchShort and long term DisabilitySears merchandise discountsHealth Care Flexible Spending AccountDependent Care Spending AccountBusiness travel insuranceWorklife solutionsVision PlanLegal PlanLong Term Care PlanPet InsuranceAuto and Home InsuranceBusiness Travel Accident CoverageMortgage AssistanceSears is an Equal Opportunity/Affirmative Action Employer.