IT Services Manager

We motivate. We empower. We lead. We follow. We laugh. We succeed. ACS offers innovative and effective outsourcing solutions for clients around the world. We deliver higher quality, increased productivity, and lower costs. Can we do that for you? Sure we can. For business process outsourcing (BPO) and information technology outsourcing (ITO), ACS is not a product, we're services. We're people making technology work. We'd be glad to demonstrate the ACS advantage. Let us tell you about our world-class people, our company, and the "can-do" attitude that motivates us to deliver nothing less than the very best. IT Services Manager Job Description:Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!IT Services Manager:Provide day to day support and leadership for the vendors providing support and services for the technology infrastructure. Work with various Data Centers to prioritize, facilitate and manage ongoing efforts to support multiple applications.Work with various Call Centers to prioritize, facilitate and manage ongoing efforts to support multiple applications.Work with other vendors both hardware and software to support the production environment.Work with internal resources both within the local team as well as the extended corporate culture to facilitate timely solutions and resolution of issues that occur in the production environment.Provide leadership for all change management in the production environment including but not limited to project management, hardware and software acquisition, hardware and software implementations and prioritization of work efforts with the various vendors.Develop and maintain an in-depth understanding of the database architecture and the application functionality for multiple, complex applications.Develop and maintain and in-depth understanding of the networking architecture and network functionality for multiple complex environments Develop and maintain and in-depth understanding of the application architecture and application functionality for multiple varied applicationsEnsure production systems meet performance and availability requirements Work closely with Support staff to ensure that vendors are responding and resolving issues in a timely manner.Managing crisis situations, which may involve complex technical hardware or software problemsContract compliance from both a vendor and customer standpointSupport Security and Audit personnel to ensure all systems meet all security and audit standards both internally and externally. Gather and maintain audit work papers to support ongoing audits.Work with both internal and external auditorsRequired Qualifications:-Bachelors Degree or equivalent work experience -3-5 years Network administration -3-5 years Operating system administration (Linux, Windows, SunOS)-2-4 years Database experience (Oracle, MySQL)-2-4 year project management for large projects-Data Center experience is required-Experience administering network security technologies including firewalls, routers, switches, VLANs, authentication mechanisms, SSL, VPN, server hardening and encryption protocols-Experience with LAN Administration, TCP/IP and Internet Protocols (SMTP, DNS, VPN, HTTP, SSL), Windows 2000/2003 servers, Linux and UNIX servers-Working knowledge of various Telecommunications protocols-A strong working knowledge of various security and audit standards including but not limited to Sarbanes-Oxley, HIPPA, SAS 70, PCI and other security and audit standards.-Experience with managing and coordinating multi-team engineering projects,-Excellent oral and written communication skills with ability to develop and deliver presentations and documents-Solid interpersonal skills with ability to work effectively with people of all levels of information technology expertise with a wide range of constituencies and organizational relationshipsACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.Job Experience:Required Qualifications:-Bachelors Degree or equivalent work experience -3-5 years Network administration -3-5 years Operating system administration (Linux, Windows, SunOS)-2-4 years Database experience (Oracle, MySQL)-2-4 year project management for large projects-Data Center experience is required-Experience administering network security technologies including firewalls, routers, switches, VLANs, authentication mechanisms, SSL, VPN, server hardening and encryption protocols-Experience with LAN Administration, TCP/IP and Internet Protocols (SMTP, DNS, VPN, HTTP, SSL), Windows 2000/2003 servers, Linux and UNIX servers-Working knowledge of various Telecommunications protocols-A strong working knowledge of various security and audit standards including but not limited to Sarbanes-Oxley, HIPPA, SAS 70, PCI and other security and audit standards.-Experience with managing and coordinating multi-team engineering projects,-Excellent oral and written communication skills with ability to develop and deliver presentations and documents-Solid interpersonal skills with ability to work effectively with people of all levels of information technology expertise with a wide range of constituencies and organizational relationshipsMinimum Education Required: BachelorYears of Experience Required: More than 5 yearsExpected Travel Time: None