Information Technology Operations Support Analyst/Help Desk

Information Technology Operations  

SUPPORT ANALYST/HELP DESK

 

Transcat Inc., is a global leader in test and measurement equipment and calibration services for the pharmaceutical, defense, medical device manufacturing, nuclear power generating and other similar regulated and high-tech industries.  We are seeking a career-minded, positive, energetic IT specialist to join our team. 

 

Transcat is the benchmark standard for quality products and calibration services and the preferred industry supplier of test, measurement and calibration equipment.  To learn more about Transcat, visit us at: www.transcat.com

 

Summary: Installs and supports software systems. Provides technical assistance and training to system users by performing the following duties.

 

Essential Duties and Responsibilities:

 

Coordinates software and hardware implementation plans. Oversees projects as directed by the Manager of Information systems.

 

Installs hardware and peripheral computer components.

 

Monitors business critical systems and takes corrective action to ensure system up time.

 

Loads specified software packages such as operating systems, word processing, database, or spreadsheet programs into computer.

 

Monitors telephone PBX systems. Implements changes to system configurations to meet business requirements including; adds, moves, and changes.

 

Enters commands and observes system functions to verify correct system operation.

 

Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.

 

Instructs users in use of equipment, software, and manuals.

 

Recommends or performs minor remedial actions to correct problems.

 

Coordinates activities with Manager, Information Systems.

 

Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

 

Replaces defective or inadequate software packages.

 

Interviews users to collect information about problems and leads user through diagnostic procedures to determine source of error.

 

Determines whether problem is caused by hardware such as modem, printer, cables, or telephone.

 

Logs and tracks calls and maintains history records and related problem documentation.

 

Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training.

 

Installs personal computers, software, and peripheral equipment.

 

Other duties as assigned

 

Job Requirements:

 

Associates degree and two to five years related experience 

 

Must frequently lift and/or move equipment which may weigh up to 25 pounds and occasionally may weigh up to 50 pounds. 

 

Must thrive in a high performance environment.

Must have the ability to multi-task in a fast-paced environment.

Excellent verbal and written communication skills. 

 

Computer Skills:

 

Must have knowledge and experience with Database software; Internet software; Project Management software; Spreadsheet software and Word Processing software including Micro-Soft Office Software. Additionally, knowledge and experience with the following Operating systems:  OS400, Linux, Windows 2000 server.

.

Compensation:

We offer a competitive compensation plan with profit share opportunity, comprehensive benefits package including health and dental insurance, matching 401K, stock purchase plan, enhanced insurances, paid vacation, sick, and holidays, and tuition assistance.  

 

Transcat is an EEO/Affirmative Action Employer

 

If you are career-minded and looking for a fast-paced, customer-oriented, and challenging environment, we have an opportunity for you!  Transcat has an outstanding reputation and offers the experience and benefit of working for a mid-size, quality-oriented company. 

Send Resume with salary requirements and references to:

Manager, Employee Relations

Transcat, Inc.
35 Vantage Point Drive
Rochester, NY 14624
www.resume2@transcat.com
Fax: (585) 352-7788