Manager, Account Management

MANAGER, ACCOUNT MANAGEMENT

 Calibration/Instrumentation Services

 

Transcat Inc., is a global leader in test and measurement equipment and calibration services for the pharmaceutical, defense, medical device manufacturing, nuclear power generating and other similar regulated and high-tech industries.  We are seeking an enthusiastic, passionate and motivational leader to join our team. 

 

Transcat is the benchmark standard for quality products and calibration services and the preferred industry supplier of test, measurement and calibration equipment.  To learn more about Transcat, visit us at: www.transcat.com

 

 

 Essential Duties and Responsibilities:

 Manages and supervises a professional Account Management sales team which is responsible for selling and promoting calibration services to customers using needs analysis and value based, consultative sales techniques: key sales goals are to  retain and grow current the company's customer base in a business to business sales environment.  Monitors and coaches staff using a customer centric selling system with the primary sales focus in  account retention and generation of year over year sales increases.  Manages a team’s selling environment utilizing additional functionally based sales resources to support customer development and longer term maintenance. Coaches staff to identify new business opportunities at other company locations and to transition these new business opportunities to assigned sales partners.  Develops staff using CRM systems in the areas of performance measurement, consultation and training. Uses CRM tools as general department measurement guidelines.  Manages performance and attitudinal employee issues, to ensure reward of high level performers and development of the total sales team. Councils and recommends corrective actions when necessary. Creates mentor type relationships within the department to leverage intra-departmental skill sets. Creates seamless integration of customer management and retention functions within cross functional sales team environment. Other duties as assigned

 

 Job Requirements: College Degree required; Bachelor's Degree preferred At least 4 years of general sales experience in an industry/company environment (B2B versus an individual customer sales focused structure) At least 3 years managing a professional sales team focused on account retention and generation of year over year sales increases from an existing base of accounts.  Extensive experience in a complex business environment, defined by multiple process control requirements, systems documentation and complex product lines. Sales experience within a technical environment where the end product is an intangible versus a more traditional product, feature benefit environment. Experience within a calibration or technically related service industry is a strong plus. Experience or proven ability to work in a coordinated team selling environment. Extensive experience with CRM systems Proven experience and in-depth knowledge of professionally designed customer centric selling systems. Demonstrated ability to monitor and coach staff in these skill sets. Ability to manage personnel issues, including both performance and attitudinal,to ensure reward of high level performers, development of marginal performers  Experience in cross functional team selling Must thrive in a high performance environment. Must have the ability to multi-task in a fast-paced environment. Excellent verbal and written communication skills.  Candidate must be computer literate. Microsoft Office– Outlook, Excel and Word experience.

Compensation:

We offer a competitive compensation plan with bonus opportunities, comprehensive benefits package including health and dental insurance, matching 401K, stock purchase plan, enhanced insurances, paid vacation, sick, and holidays, and tuition assistance.  

 

Transcat is an EEO/Affirmative Action Employer

 

If you are career-minded and looking for a fast-paced, customer-oriented, and challenging environment, we have an opportunity for you!  Transcat has an outstanding reputation and offers the experience and benefit of working for a mid-size, quality-oriented company. 

Send Resume with salary requirements and references to:

Manager, Employee Relations

Transcat, Inc.
35 Vantage Point Drive
Rochester, NY 14624
www.resume2@transcat.com
Fax: (585) 352-7788