Manager - Program Management

Calling all process improvement professionals!  Do you love managing project components and working with numbers to achieve results? Attentive to detail?  Interested in honing your project management skills?  Our operations team would like to meet you! 

Prometric is seeking an experienced Manager - Program Management with demonstrated management & operational execution responsibilities for high profile and/or multi-million dollar account.

The Manager - Program Management is responsible for leadership, training, and oversight of segment assigned program managers. Coordinates, prioritizes, manages, tracks, monitors and communicates internally and externally the execution of clients' operational requirements, SLAs, and new implementations for assigned clients; develops lists of tasks and schedules meeting the operational requirements & needs of the clients; facilitates completion of projects on time and within budget. This position oversees multiple, simultaneous segment based projects and clients, and coordinates  the efforts of the assigned Program Managers to drive internal and external resources required for cost effective operational execution for the segments' clients.  This person analyzes operational issues and develops/implements sustainable solutions to those problems, while navigating volatile schedules and communicating changes to all concerned

Responsibilities:

Strategy/Account Planning:Facilitates operational-based input to segment client teams in support of strategic & tactical account planning

Leadership/Management (client):Collaborates with Client Team Leader and Account Managers to prioritize objectives, work streams, and deliverables across Program Management team; Facilitates operational-based communications key client representatives

Lead & Develop Staff:Hires & trains new staff as necessary; Oversees, prioritizes, manages and allocates resources, workload and accounts; Facilitate collaboration in developing sustainable solutions to client-based operational issues & challenge

Operations:Manages multiple work streams across operational areas; works to improve existing procedures and create procedures / work streams when deficiencies are identified; Utilizing Project Management principles, manages work streams related to bringing a new client / new product/service to revenue for segment clients.

Revenues/Profitability:Understands segment revenue and margin goals and how operational execution affects both; puts action plans and work stream in place to deliver operational based goals for clients; participates in client contract review, new business opportunities, and new product/services planning.

Administration:Effectively manages administrative duties including performance review, objective setting, budget and merit cycle planning, expense management, and projects as assigned by senior management 

Candidate Qualifications:Bachelor degree in Business Administration, Operations, Supply Chain, and/or Technology Curriculum; Demonstrated work experience of leveraging technology based skills in a business environment; Exposure to basic concepts related to Project Management, Multiple Propriatary Application; Experience in managing high profile and/or multi-million dollar accounts; Manage multiple, simultaneous projects and clients Coordinate internal/external resources and clients Analyze problems and develop solutions Ability to set and manage client expectations Maintain volatile schedules and communicate progress, issues, resolutions & changes Work independently and under pressure while meeting schedules and tight deadlines Experience with project management software Collaborate with Account Manager on statements of work & service level agreement execution & reporting Ability to travel Develop working knowledge of Prometric products and services Ability to organize teams to work on specific projects Ability to prioritize demanding/competing deadlines

Other Competencies & Success Attributes:Ability to balance efforts required for day-to-day deliverables with client & business strategic objectives Self starter, stays on task, seeks inputs on deliverables; organized & ability to prioritize appropriately; works effectively across disciplines to accomplish deliverables Balances efficiency & quality without sacrificing accuracy; sets appropriate and clear timelines for deliverables; begins with the end in mind with focus on complete & accurate deliverables Articulate & focused in written and oral communications; problem solver &  solution seeker; not daunted by managing change & process improvements Trains, coaches, & mentors; and, team builder & player

Prometric, a wholly-owned subsidiary of ETS, is the recognized global leader in technology-enabled testing and assessment services and the winner of CLO Magazine’s Learning in Practice 2007 Customer Service Award. Its comprehensive suite of services, including test development, test delivery and data management capabilities, allows clients to develop and launch global testing programs as well as accurately measure program results and data. Prometric reliably delivers and administers tests on behalf of 450 clients in the academic, professional, government, corporate and information technology markets. It delivers tests flexibly via the Web or by utilizing a robust test center network in 135 countries.

Prometric offers a competitive benefits package which includes a comprehensive medical and dental plan, Vision plan, 401k plan with match, tuition reimbursement, paid time off package to include 12 paid holidays, Life Insurance, Flexible Spending Accounts, Short and Long Term Disability plans, Group Legal services, Collaborative work environment, opportunities for advancement, and casual dress on Fridays to name a few!