Mgr Account Retention

Job Description:Join one of the world's most successful Fortune 200 companies. We serve millions of residential and commercial customers nationwide in comprehensive waste management. If you are looking for an environment that promotes teamwork as well as individual excellence, then consider Waste Management for your next career move.I. Job SummaryMaintains and generates profitable revenue by leading a team of Account Managers, managing the Market Area’s proactive account retention program, and assigning retention responsibility to the appropriate Account Managers.II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. · Assists in developing and executing the Market Area’s Sales and Marketing Plan to improve revenue quality through price and service decisions. · Demonstrates outstanding management and customer service skills to motivate team members and affect a loyal customer base.· Maintains and reinforces the corporate retention strategy and design with the Retention Team.· Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Market Area Management Team to help resolve unique customer issues.· Supervises activities of the Retention Team. Ensures team members meet or exceed call activity, proactive retention, pricing improvement, service upgrades, and service agreement conversion goals.· Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel.· Works with the Market Area Sales Manager to communicate and effectively manage the Market Area’s price increase strategies including meeting price increase goals.· Effectively manages, maintains and ensures the use of Waste Management sales tools (i.e. Proposal Program, Customer Database, Pricing Tools, etc.). Ensures entire Retention Representative Team is well trained in the use of these tools.· Analyzes lost business trends and recommends corrective actions.· Provides expert industry knowledge and interpretation of regulations to retention team and customers.· Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded.· Demonstrates outstanding leadership as a key member of the Market Area Sales Management Team.· Interviews and recruits qualified candidates for retention positions.III. Supervisory ResponsibilitiesThe highest level of supervisory skills required in this job is the management of supervisory employees. This includes:· Direct supervision of ________ full-time employees, including:· Indirect supervision of ________ full-time employees.IV. QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job. A. Education and ExperienceRequired: A bachelor’s degree from an accredited college/university or 5-years business-to-business sales, plus 2-years business-to-business sales and 3-years business-to-business sales management. 3-years proven success in a Level 4-6 sales position also required.Preferred: A bachelor’s degree in Sales/Marketing, plus 2-years business-to-business sales and 5-years business-to-business sales management.B. Certificates, Licenses, Registrations or Other RequirementsNone required.C. Other Knowledge, Skills or Abilities RequiredCandidates must be able to: Build relationships, communicate with impact, think analytically, demonstrate professionalism, demonstrate leadership/coaching, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices.Click here to apply via the Waste Management Career Opportunity PortalExpected Travel Time: None