Network Support Engineer -

Job Description:Successful candidate must work and participate in a team environment responsible for supporting customers in the operation of Cisco's broadband delivery systems and video on-demand servers. Must understand and be able to troubleshoot video and data communication networks based on RF and Ethernet technologies. Develop systems strategies to maximize system performance, reliability, and security of broadband communication networks. Must be able to troubleshoot and resolve major system problems for broadband networks. This individual will support TCP/IP products in Cisco and other architecture and be responsible for pre-engineering issues and post-engineering upgrades. Develop, present and document network changes to existing systems. Analyze network bandwidth and Quality of Service requirements for multiple application networks. Must have excellent problem-solving, resolution and root cause analysis skills. Excellent technical writing/reporting and procedural documentation skills are required. Proactively identifies customer issues and problems and opportunities for new services. Must be willing to participate in after-hours escalation rotation. Operates with the highest level of integrity, ethical behavior, and professionalism and sets example for others to follow.Minimum Qualifications: - 9+ years of industry-related experience - 5+ years of progressive technical support experience (engineering or equivalent) - 5+ years of Linux, UNIX, or Sun Solaris technical experience - 5+ years knowledge of TCP/IP stack - 1+ year experience with video analyzers, packet analyzers, and interpreting data to resolve complex problems - 3+ year's experience working with routers/switches - 1+ year of software/hardware system integration techniques - 1+ year of CATV equipment, HFC networking, video/set top box applications - 1+ year understanding various routing protocols (OSPF/RIP/NAT/Multicast) - 5+ years performing system level debugging and troubleshooting techniques - 5+ years customer relations communicate issues in a professional manner. - 1+ year of Microsoft experience - Education: BS in Computer Science, EE or equivalent, or AS in Computer Science, EE or equivalent, plus 18+ years of experience - Travel: 15%Preferred Experience: - Cisco certifications - Work closely with engineering staff to resolve escalated customer issues - Demonstrate ability to build relationships with cross-functional teams - Ability to work with call center support personnel to troubleshoot problems over the phone - Strong interpersonal and communications skills to build quality customer relationships - Ability to use a network analyzer and interpret data to resolve network problems - Cable experience - Analog video, MPEG-2, MPEG 4encryption, billing systems, VOD and interactive program guides desired. - Expertise in complex configurations of broadband networks. - Knowledge of various ISP services like DNS, DHCP, proxy, and mail through CMTS equipment You can view all of our jobs online at http://www.appleone.com/?sc=11Job Experience:call for details Searchable Keywords: Customer Service, Inside Sales, Outside Sales, Recruiting, Job Placement / gj-mo Contact Information Company: AppleOne Contact: Maurice Garner E-mail: Apply by Email Address: 30338 Phone: (770) 394-7990 Fax: (770) 394-7994 Reference Code: 11452.1111.MG1020IT.368624* AppleOne is more than just a job. It's a place where you can find the flexibility to pursue your interests while building a career! With more than four decades of experience, our professional career counselors are skilled at matching great people with exceptional career opportunities.