Operations Trainer

We motivate. We empower. We lead. We follow. We laugh. We succeed. ACS offers innovative and effective outsourcing solutions for clients around the world. We deliver higher quality, increased productivity, and lower costs. Can we do that for you? Sure we can. For business process outsourcing (BPO) and information technology outsourcing (ITO), ACS is not a product, we're services. We're people making technology work. We'd be glad to demonstrate the ACS advantage. Let us tell you about our world-class people, our company, and the "can-do" attitude that motivates us to deliver nothing less than the very best. Operations Trainer Job Description:We're here to help.In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.Functional Description:PURPOSE OF POSITION:This position requires basic knowledge of training concepts, policies, practices and procedures.Using fundamental concepts, practices and procedures related to training development and delivery, the incumbent will perform a variety of activities specific to the training function.This will include the development of training materials for use in the explanation of TXSDU systems and programs. Activities include work analysis for training needs, training evaluation analyses and material development.The position provides day-to-day administrative support to the Training Manager. RESPONSIBILITIES:1. Provides input to the development of more standardized/pre-existing training materials (including skills, technical, management and staff development training) offering both presentation and content improvements.2. Prepares periodic, standardized reports and analyses of development and training needs.3. Performs analysis of Texas SDU training needs based on operational errors, call monitoring and program changes4. Provides assistances to senior personnel in determining and documenting management development/training needs.5. Maintain training records, in coordination with Training Manager, on all personnel.6. As part of a team, may review, comment, and provide limited input regarding training methodologies and effective training techniques.7. Maintains files of all related training materials and documentation. Updates and administers applicable database and departmental file systems.8. Answers general questions and inquiries in support of training efforts.9. Provides guidance/oversight to less experienced staff.10. Observe professional standards of conduct including behavior, attendance and dress.11. Performs other duties as assigned.HOURSFive days a week Monday – Friday, between the hours of 8:00 AM – 5:00 PM. Overtime and weekend work may be required. Education and Typical Years ExperienceEDUCATION/SKILL/EXPERIENCE REQUIREMENTS:· High school diploma or equivalent.· 1 - 3 years of training experience in related technical/professional services area. Experience in a training or HR environment preferred. · Operational hands-on experience in the Texas SDU preferred · Proficient in TXCSES and excellent research skills preferred· Detail oriented work approach a must.· Ability to use Microsoft Office and related software· Strong knowledge and understanding of company policies, procedures, and practices.· Excellent written and communication skills and strong interpersonal and leadership skills· Ability to interface at multiple levels of leadership. Special RequirementsPHYSICAL REQUIREMENTS:Works in an office environment, ability to work overtime if required, uses personal computer, photocopier, and other office equipment, position may require sitting for long periods of time and considerable handling of paperwork, as well as keyboarding requiring repetitive motions with fingers.ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.Job Experience:See Above.Expected Travel Time: None