PIP Unit Manager

Job Description:The Hanover Insurance Group is in search of a Unit Manager for our PIP Team located in our Somerset, NJ office.The responsibilities of the Unit Manager are daily oversight of the unit, managing and leading a team of employees and building a highly engaged workforce to achieve the key business goals of the organization through effective front line recovery activities. It is important that the individual demonstrate the knowledge and skills to deliver effective performance management, communication, relationship building, decision making, and customer service. Additionally, it is essential for the Unit Manager to assess the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce. Essential Skills and Experience: Bachelors degree with related claims experience, related insurance designations a plus Working knowledge of current New Jersey PIP regulations Effective problem solver who anticipates issues, seeks out and analyzes information collaboratively to propose solutions and takes ownership for a successful resolution. Anticipates needs of the customer and takes a proactive approach to ensure they are met. Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service. Able to multi-task and reprioritize Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations Strong people management skills, effective at coaching and motivating staff. Serves as a role model in building effective relationships Possess advanced claims technical knowledge combined with the ability to teach Excellent communicator; communicates frequently in a clear, concise manner Able to understand and articulate claims operations in a way that drives and achieves team results Experience with management oversight of NJ PIP claims, reporting, submission and recovery processesBenefits To Joining The Hanover Team: Competitive Pay and Benefits Retirement/401(k) Program Beneficiary and Ability Assist Programs Travel Assistance Program Adoption Benefit Wellness Programs Matching Education Gifts Plan Employee Development/Education Assistance and Professional/Industry Designation Programs Generous "Time Off With Pay"The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.Minimum Education Required: BachelorYears of Experience Required: 3-5 YearsExpected Travel Time: None