Provider Relations Representative - Laredo

We motivate. We empower. We lead. We follow. We laugh. We succeed. ACS offers innovative and effective outsourcing solutions for clients around the world. We deliver higher quality, increased productivity, and lower costs. Can we do that for you? Sure we can. For business process outsourcing (BPO) and information technology outsourcing (ITO), ACS is not a product, we're services. We're people making technology work. We'd be glad to demonstrate the ACS advantage. Let us tell you about our world-class people, our company, and the "can-do" attitude that motivates us to deliver nothing less than the very best. Provider Relations Representative - Laredo Job Description:We're here to help.In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.Functional Description:Serve as liaison between provider community, Health and Human Services Commission (HHSC) staff, and provider group associations.Education and Typical Years ExperienceBachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Minimum of 5 years experience in healthcare field, preferably Medicaid.Special RequirementsCANDIDATE MUST LIVE IN THE PRIMARY TERRITORY LOCATION TO BE CONSIDERED FOR POSITION. Primary territory location is LAREDO, Texas and service counties DIMMIT, DUVAL, EDWARDS, FRIO, JIM WELLS, KINNEY, LASALLE, MAVERICK, MCMULLEN, REAL, UVALDE, VAL VERDE, WEBB, and ZAVALA and other surrounding areas to help secure and maintain provider network, ensuring quality service to our clients.Responsibilities include: Oversee activities negotiating, training, monitoring, recruitment and retention of providers.Coordinates resources to ensure excellent customer service; works collaboratively with Provider Relations management team to develop and implement strategic initiatives.Maintain consistent communications with physicians and providers, including the communication of policy changes and updates. Coordinate and conduct orientations and training for newly contracted physicians and established providers to ensure provider understands their roles and responsibilities. Maintain working knowledge of the Medicaid Programs and procedures, and able to communicate information to the external (provider community) and internal customers. Maintain schedule of regular provider office visits for goodwill and problem-solving efforts.Maintain documentation of provider visits, provider communications (verbal and written), and any necessary follow-up activities. Assist in preparation and updating of provider publications.Design and develop workshop, in-service, and conference materials to include public speaking engagements to present materials on a monthly basis. Develop education materials to include articles for Medicaid Bulletins/Newsletters, banner messages, and any necessary correspondence to assist educate provider on Medicaid issues. Participate in Continuous Quality Improvement Program.Participate in local medical community organizations as public relations effort. Required to meet all contractual obligations to HHSC.Requires driving to provider offices, workshops, Regional Advisory Council, workshop committees. Perform other duties as assigned. Qualifications:Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Minimum of 5 years experience in healthcare field, preferably Medicaid.Must reside in primary territory location as noted.Must be bilingual in Spanish, spoken and written.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Exceptional organizational and business writing skills.Ability to write reports, business correspondence, and procedure manuals. Experience in conducting public speaking events. Ability to work self-directed with minimal supervision.Current driver’s license required.Willingness to travel as needed for meet needs of the provider community.Travel up to at least 50% of the time. Ability to lift 20-25 lb. boxes.ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.Job Experience:See above.Expected Travel Time: None