RETAIL STORE SUPERVISOR - SOFTLINES

Golfsmith International, Inc. is a multi-channel retailer of golf and tennis equipment, merchandise and training curriculum for consumers and golf club making businesses.  With over 1,800 employees worldwide, Austin-based Golfsmith currently supports over 70 retail superstores throughout the United States, distributes the Golfsmith clubmaker and consumer catalogs, and runs an online store at http://www.golfsmith.com/.  Golfsmith is in the midst of one of our most exciting periods of retail growth and expansion, so whether your passion is in retail operations, R&D, marketing, merchandising, finance or distribution we are looking to support our rapid growth with employees that want to make a difference.

 

Golfsmith offers a fun and energetic work environment, advancement opportunities, competitive benefits, 401(k) with matching, tuition reimbursement, and employee purchase discounts.

 

 Summary:

Job Title: Softlines SupervisorFLSA: Hourly, Non-Exempt

Reports To:  Assistant Store Manager – Softlines

 

The Softlines Supervisor is responsible for promoting and maximizing the “Guest First” store culture.  The Softlines Supervisor will provide an exceptional Guest experience through direct Guest interaction and by monitoring all processes in the store’s Apparel, Tennis, Footwear and Consumables areas. The Softlines Supervisor will also train, monitor, and manage all Caddies through all aspects of the company’s Softlines product and merchandising programs. The Softlines Supervisor will assist and support the Assistant Store Manager – Softlines with the daily operation in the areas of visual merchandising, inventory management, and staff development.

 

 Job Responsibilities:

· Ensure each Guest receives exceptional “Guest First” service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of the  “Guest First” service.

· Assume lead role in the store’s Softlines merchandising and training.

· Oversee all Clubmaking functions including repair services, workshops, and merchandising.

· Ensure sales floor is adequately stocked, signed and merchandised to brand presentation while assisting in the implementation of floor moves, merchandising and display maintenance.

· Act proactively in seeking and sharing current and accurate knowledge as it pertains to all Golfsmith’s products and services.

· Perform any other duties as assigned by management. 

 

 Essential Requirements and Qualifications:   

· Maintain a positive, guest-centric attitude by listening, understanding and responding to guest needs while being committed to the Guest First philosophy.

· Possess knowledge of Softlines merchandising principles and tactics.

· Working knowledge of tennis fundamentals, products and services.

· Effectively manage, direct and lead store staff.

· Communicate effectively and professionally with all associates and Guests.

· Thorough knowledge of processing information and merchandise via a computer and POS register system; operate and use all equipment necessary to run the store.

· Have working knowledge of word-processing, spreadsheet, inventory, Internet and order processing systems.

· Ability to read, write, analyze and interpret business reports, correspondence and procedures effectively while also accurately presenting information and responding to questions; ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

· Freely access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching and kneeling and lifting and/or moving up to 50 (fifty) to 100 (one hundred) pounds at any given time.

· Work varied hours/days as business dictates.

· College or university program certificate, or 2 to 4 years related experience and/or training, or equivalent combination of education and experience.

 

 How to Apply:

If you have a relentless commitment to winning and have an extreme passion for quality operations, we want to talk to you!  Please apply to this opportunity by clicking on the "Apply Now" link or visiting us in person at: 6254 Glenwood Ave. Raleigh, NC 27612  (919)-787-9940.  

 Equal Employment Opportunity:

Golfsmith affords equal employment and advancement opportunity to all qualified individuals without regard to race, color, religion, national origin, gender, sexual orientation, pregnancy, age disability, marital status, military or veteran status or any other protected class.  This policy extends to all Caddies and to all aspects of the employment relationship, including the hiring of new Caddies and the training, transfer, promotion, compensation and benefits of existing Caddies.