Regional Account Manager

Sales/Retail/Business Development Career Level:   Experienced (Non-Manager) Company:   ACS inc We motivate. We empower. We lead. We follow. We laugh. We succeed. ACS offers innovative and effective outsourcing solutions for clients around the world. We deliver higher quality, increased productivity, and lower costs. Can we do that for you? Sure we can. For business process outsourcing (BPO) and information technology outsourcing (ITO), ACS is not a product, we're services. We're people making technology work. We'd be glad to demonstrate the ACS advantage. Let us tell you about our world-class people, our company, and the "can-do" attitude that motivates us to deliver nothing less than the very best. Regional Account Manager Job Description:We're here to help.In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.Performs one or more of the following:Summary - Maintain and develop existing and new customer relationships through appropriate propositions, ethical sales methods and relevant internal liaison, to optimize quality of service, business growth and customer satisfaction.Specifically coordinate the appropriate business resources required to enhance key customer’s experience from a sales, service and retention perspective.Act as the business lead, maintaining and controlling the Quality of Service activities to meet documented client requirements.This individual will not only add value to our customers’ relationship with ACS/ TripPak SERVICES, but contribute to the broader business objectives and direction of the organization.The Account Manager will function as the primary client advocate, through proactive and effective communications and customer focused relationship management.Responsibilities:Directly manage the activities of the support personnel in assigned Region.Develop and prioritize a customer support program for individual businesses in an assigned client portfolio directed at achieving agreed upon business objectives, while effectively managing personal time and productivity.Use customer and prospect contact activities, tools and systems to maintain a current overview of assigned clients daily production experience with their ACS products.Initiate immediate corrective action, if any information indicates a potential customer problem.Develop and maintain accurate and current information on all customersRequirements:An Undergraduate Degree desirable3 years work experience in a customer support environmentDemonstrated planning skills, with strong time and account management abilities.Must be able to organize customers contacts based on current size and overall business potential.Maintain a weekly and monthly account management plan for assigned customer portfolio.Strong customer focus orientation, with exceptional customer service skills and a highly developed quality service approach.Demonstrate the ability to create a positive ACS experience with every customer contact.Personal attributes should include assertiveness, high energy, and flexibility.Ability to consistently, and satisfactorily, resolve customer issues and recommend additional technical and process solutions directed at meeting individual customer’s business needsHave a thorough knowledge of the specific products used by the individual clients in their assigned portfolio, using this knowledge to assess and resolve customer issues.Has the aptitude to quickly learn about new product offerings.Analytical ability to understand, apply and synthesize complex data/information regarding customers and their product packages.Effective and professional verbal and written communication skills.Ability to clearly communicate issues to all parties, whether by telephone, email or in person, ultimately contributing to issue resolution and a positive customer experience.All other duties as assigned.ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.Job Experience:An Undergraduate Degree desirable 3 years work experience in a customer support environment Demonstrated planning skills, with strong time and account management abilities. Must be able to organize customers contacts based on current size and overall business potential. Maintain a weekly and monthly account management plan for assigned customer portfolio. Strong customer focus orientation, with exceptional customer service skills and a highly developed quality service approach. Demonstrate the ability to create a positive ACS experience with every customer contact. Personal attributes should include assertiveness, high energy, and flexibility. Ability to consistently, and satisfactorily, resolve customer issues and recommend additional technical and process solutions directed at meeting individual customer’s business needs Have a thorough knowledge of the specific products used by the individual clients in their assigned portfolio, using this knowledge to assess and resolve customer issues. Has the aptitude to quickly learn about new product offerings. Analytical ability to understand, apply and synthesize complex data/information regarding customers and their product packages. Effective and professional verbal and written communication skills. Ability to clearly communicate issues to all parties, whether by telephone, email or in person, ultimately contributing to issue resolution and a positive customer experience.Minimum Education Required: BachelorYears of Experience Required: At Least 3 YearsExpected Travel Time: About 25%