SENIOR SYSTEMS SERVICE SPECIALIST

Job Description:Responsible for major project activities related to the successful installation, checkout, and startup of Foxboro supplied systems and/or responsible for second level system support throughout an assigned region. The position requires extensive knowledge of the hardware, operating system software, the process, and the application of Invensys supplied system.Provides overall on-site leadership for the successful installation, checkout, and startup of system projects and/or the resolution of system performance problems.May perform preventative and remedial maintenance on non-Invensys instruments, and/or systems. Provides leadership in the staging FAT portions of the project as assigned by manager.Understands in detail Invensys contractual responsibilities as detailed in the Engineering Transfer Report.Responsible for the technical and commercial success of the Field Service responsibilities on systems projects.Meets with customers to detail startup and/or problem resolution plans before on-site work is begun, during the on-site work, and after work has been completed.Directs the activities of other on-site Invensys personnel in the resolution of system problems and/or the startup and commissioning efforts.Submits weekly reports to Service and/or Engineering management regarding startup efforts, punch list items, assistance required from management and/or the resolution of system level problems.Provides a high order of troubleshooting and consultation support to field personnel on complex systems problems within his or her field of specialization.As required provides expert technical support in the areas of: DOS, Venix/Unix or Invensys specified Operation System, Configuration software, Programming languages, relational database programs, communication protocols, hardware installation & startup, test equipment, process control & applications, gas chromatograph, boiler control systems, analytical products & applications, software installation, power & grounding techniques, system utilities.Assists customers in modifying control systems to resolve process operation problems.Provides on-the-job training in the field of his or her expertise to Invensys Field Service personnel.Assists in the selling of Commissioning Services and Service Contracts to customers.Provides Sales Representatives with client information regarding the sale of future Invensys solutions.Understands in detail the field Watch System and coordinates with the dispatcher in a timely manner in opening and closing calls.Submits WTL, FSR, and TEV on a weekly basis. All written paperwork must agree with call closeouts given to the dispatcher.Maintains tools, test equipment, literature, and all other Company property in good condition.Requires considerable travel including throughout a region and sometimes to other regions or countries.5 years or more in startup commissioning or troubleshooting of complex process control systems and equipment.Associates Degree in Physical Science or demonstrated equivalent ability.



Minimum Education Required: AssociateYears of Experience Required: More than 5 years