Salesforce.com Business Analyst/System Adminstrator (428)

Unisource Worldwide, Inc., a nearly $6 billion in revenue company, is one of the leading independent marketers and distributors of commercial printing and business imaging papers, packaging systems, and facility supplies and equipment in North America. Headquartered in Norcross, GA, we employ more than 4,000 team members nationwide and were recently rated as the 29th largest privately-held company in the United States, according to Forbes Magazine. We are building a team of high-performing individuals who are willing to work in an exceptional environment to drive extraordinary results. We offer paid training, competitive salaries and an attractive benefit package that includes medical, dental, vision, Dollar-for-Dollar matching on 401(k), paid vacation, education assistance and much more! Description



Supports business processes and utilizes analysis, IT skills, and business knowledge to identify solutions to client's problems or needs specifically as it relates to internal utilization of salesforce.com by our inside and outside sales organization. Has a general understanding of the organization(s) being supported and IT's role in the business mission.

Job Responsibilities:Supports current CRM business processes and projects utilizing analysis, IT skills, and business knowledge.Uses directed analysis of business processes to identify opportunities for improvement.Aware of the concepts involved in identifying opportunities for improvement that support the business by leveraging technology through efficient and effective use of current applications.Consistently assumes a lead role in salesforce.com (CRM) projects and/or end-user support and training. Consistently consults in 1 or more system environmentsUnderstands the concepts involved in consulting on division/business unit or corporate-wide project studies. Understands the concepts involved in consulting on application development or selection projects involving systems integration that typically have cross-divisional impact.Other related duties and responsibilities as required or assignedRequired Skills

Work with business to define requirements and turn requirements into system specifications for salesforce.com and related systems supporting CRM solutions. Work with the vendor, internal developers to design and develop applications meeting defined system specifications Develop and execute end to end test plan of developed salesforce.com features Assist business with implementation of salesforce.com tools including data conversion approach development and execution, training, and testing Provide on-going end user support of salesforce.com application Perform basic salesforce.com system adminstration and configuration tasks Prepare training materials Required Experience

At least 1 to 2 years experience as a salesforce.com system adminstrator Between 2 to 5 years of experience in information technology application end-user support and business analysis Hands-on experience in training and supporting large field sales force utilizing a CRM tool with related common sales process (e.g. salesforce.com)VALUES: We achieve our vision by creating and living a culture that embraces our core values: Customer Satisfaction, Passion for Results, Teamwork, Learning & Growing and Integrity. Unisource is an Equal Opportunity Employer. It is our company policy not to discriminate on the basis of race, gender, creed, color, age, religion, national origin, disability or veteran status, and to provide equal employment opportunity.Unisource Worldwide, Inc. is recognized as one of North America's premier packaging company working as ONE team to deliver exceptional value to our customers, suppliers, team members, investors, and the communities in which we do business. If you are interested in joining a winning team consider Unisource, your future is waiting.Submitting a resume online at a job site could cause valuable screening information to be missed.Please apply directly at: http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=258489&company_id=15838&jobboardid=24