Senior Voice Engineer

We motivate. We empower. We lead. We follow. We laugh. We succeed. ACS offers innovative and effective outsourcing solutions for clients around the world. We deliver higher quality, increased productivity, and lower costs. Can we do that for you? Sure we can. For business process outsourcing (BPO) and information technology outsourcing (ITO), ACS is not a product, we're services. We're people making technology work. We'd be glad to demonstrate the ACS advantage. Let us tell you about our world-class people, our company, and the "can-do" attitude that motivates us to deliver nothing less than the very best. Senior Voice Engineer Job Description:We're here to help.In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.May perform one or more of the following:This position will report to the Manager of Voice Engineering and will be responsible for a variety of activities and support efforts within the Telecommunication Department.The primary role will be to provide voice Telecom design and support for an ACS customer (ACD design; voicemail strategy and support; campus telephony requirements; etc.). In addition, the candidate will work on service request for pagers; manage the inventory and support of cellular and Black berry devices; and maintain accurate tracking records of equipment and user profiles. The candidate will interface with appropriate customer and ACS leaders to gather requirements and provide solutions to meet emerging business needs.The candidate will be responsible for resolving incident records as they relate to Nortel and Octel systems and for providing maximum availability of those systems. Project involvement will include working with vendors for implementation of voice circuits (T1, business lines, toll free, etc); assist with obtaining replacement hardware for remote offices; etc.Other functions include:Conducting research studies, performing cost analysis, identifying design approaches to meet client’s requirements.Perform analysis of carrier services and provide recommendations which can improve service and/or reduce costs.Updating Telecom documentation.Managing integration projects including equipment ordering, vendor negotiations, testing, troubleshooting, installation, and implementation of upgrades. Reporting on project status, capacity planning, and metrics, as well as generating any other reports requested by the client and management. Attend meetings as required and interact regularly with management and clients to constantly improve services. Processing of incoming switchboard calls as needed, in a backup capacity.Maintaining user profiles within the call accounting system. Education:College degree from accredited university (Bachelor of Science in Engineering or Computer Science preferred). Technical certification in Computer Science or related telecommunications field also acceptable.TechnicalNortel PBX or similar experience - 3 years (Opt 81C a plus)VoIP experience helpfulOctel 250/350 Voicemail support – 2 yearsNetwork/Telecom Experience – 5 yearsVoice Capacity PlanningCall Accounting Support - required (Avotus experience preferred)Cellular and Blackberry knowledgeMicrosoft Office experience (Excel, Word, Project)BehavioralExcellent Customer Service SkillsTime Management & MultitaskingConfident – ability to interface with internal and external customers Ability to plan and lead meetingsResponsible – self motivatingProject Management skills Ability to act as Telecom On-Call resourceACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.Job Experience:same as aboveExpected Travel Time: None