Slot Technician I

GTECH is a leading gaming technology and services company, providing innovative technology, creative content, and superior service delivery. Lottomatica Italy is one of the world's largest commercial lottery operators and a market leader in the Italian gaming industry. GTECH and Lottomatica Italy together create a fully integrated lottery operator and gaming technology solutions provider a combined company with worldwide scale, considerable financial strength, and industry-leading customer solutions. GTECH and Lottomatica Italy operate under "Lottomatica", which is majority owned by the De Agostini Group, a century-old publishing, media, and financial services company. Lottomatica is publicly traded on the Italian Stock Exchange (LTO) and in FY 2005 had more than € 1.6 billion in revenues and 6,300 employees in over 50 countries.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~OVERALL OBJECTIVE AND PURPOSEPerforms a variety of duties related to the troubleshooting, maintenance and repair of video lottery/gaming terminals down to the component level and boards, under general supervision. Provides customer service to lottery, venue management and patrons. PRINCIPLE DUTIES AND RESPONSIBILITIES Comprehensive understanding of rules and regulations within assigned jurisdiction Comprehensive knowledge of venue specific policies within the assigned jurisdiction. Thorough understanding of company procedures necessary to service and maintain installed Video Gaming devices. General understanding of video gaming industry terminology to include: o Game play reels, elements, bonus features o Audit functions play history, BA acceptance, OS logs, protocol logs o Venue specific player’s club features and all promotional activity Performs installations, de-installations and relocations of video gaming devices. Troubleshoots video gaming equipment to determine cause of failure and perform necessary resolution, escalate when necessary. This may include swapping failed equipment, cleaning and/or repairing the malfunctioning component. Communicates effectively and efficiently with floor attendants. Assists in the resolution of player disputes. Using technical manuals in the repair/maintenance of Video Gaming devices. Maintains a log of service calls using designated service databases. Performs regularly scheduled preventive maintenance to include base and chair repair. Ensure that all terminals are aesthetically correct. Maintains designated technician area. Must be able to frequently lift up to 50 pounds. Loads/unloads trucks. Assists with routine changes when new games are introduced (replace glass, load software, retrofit button decks, install or remove topper signage, use central system interface to assign games). Usually done during off hours (2:15 AM 10:00 AM) Maintains log of service calls using designated service databases. Understands assigned jurisdiction memory clear policy and ability to perform memory clears as needed. Performs additional duties and responsibilities as assigned.SCOPE Complexity: Functions Responsible for or InfluencedLow- basic knowledge and understanding of terminal functionality. Analyze and troubleshoot terminal problems. Diversity: Locations Responsible for or Influenced Low- Responsible for a specific zone within the venue Typical Job Problems and DifficultiesTrouble-shooting of hardware, organization of duties.MANAGEMENT Job Reports to (direct)Supervisor or manager Job Reports to (indirect)Lead technicianGENERAL Extent decisions governed by procedures or referred upHighly procedure based Standard requirements for research and analysisAbility to use equipment reference documentation. Opportunity and consequence of typical errors (supervision) Faulty equipment. Frequency and complexity of internal business contactsMin. freq.- min. complexity Frequency and complexity of external business contactsFrequent contact with venue employees and management and patrons Physical (% time: travel, operating machinery, environmental etc.)5% travelRI venues are smoking establishmentsRequirements: EDUCATION Minimum education High School graduate or GED equivalent Years ExperienceOne or more years of related work experience. Other skills Candidate must have strong mechanical reasoning skills and the ability to work independently. All candidates must pass a criminal history background check mandated by state lotteries.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Our progressive benefits package includes: domestic partner medical and dental benefits, vision, life insurance, tuition reimbursement, employee assistance program, 401(k) plan, and an award winning day care center at our West Greenwich, RI facility.GTECH is an equal opportunity employer. M/F/D/V Applicants seeking positions based in the United States must provide appropriate documentation establishing that they are authorized to work in the United States. Positions that are based outside of the United States may have different immigration requirements; applicants interested in these positions should consult with GTECH's Human Resources Department about the process for obtaining the necessary immigration credentials.



To apply online, please use the following link:
Apply to GTECH