Support Analyst 3

visit us at usa.siemens.com    |     learn more about us    |     view siemens speaks video    |     send this job to a friend We're Siemens, a global innovation company helping the needs of businesses, communities and employees right here in the US. From improving security at airports, to helping healthcare professionals make more accurate diagnoses of the heart, to reducing delivery time for forwarded mail and beyond, we're achieving the unexpected all because of our employees. Which is why we offer a work culture where ideas are free to fly, diversity programs that capture the strengths of thought rather than ethnicity, and mentoring and training programs that can take careers to new heights. And that's pretty inspiring. Because when you and 70,000 diverse minds innovate together, you can change the world. Imagine that. automation & control • building technologies • energy & power • financial services • hearing solutions industrial solutions • information & communication • lighting • medical solutions • transportation • water technologies Siemens is an equal opportunity employer encouraging diversity in the workplace. Support Analyst 3 Job Description:Support Analyst (SA3) NRThis position is for the world's largest software company, headquartered in Redmond, Washington. PositionDescription - Acts as the final point of escalation and resolution for technical support. Provides advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues in an Enterprise level support environment. Provides support via telephone, written correspondence, and electronic media. Qualifications – SQL server T SQLWindows 2003 serverIIS knowledge, hands on with clustering servicesSolid understanding of standard computer science concepts required. Exceptional customer service, communication, problem solving, trouble shooting Must have sufficient technical depth to communicate with development and other internal organizations at a peer level. Must have the ability to work independently or as part of a team. Knowledge of Software Development life cycleAt Siemens IT Solutions & Services, Inc. (http://www.it-solutions.usa.siemens.com), our consultants demonstrate an ability to interface with all levels of Management and Customer contacts, as a Strategic Business Partner. Each has a proven history of generating outstanding business results. You can directly get in touch with me (Puja Haridas) at puja.haridas@siemens.com if you have any questions.If you meet the above skill set/experience requirements and are interested in working with a world-class technology company, Apply Today! Along with the prospect to grow your career with a financially stable, International industry leader, you will also have the unique opportunity to say to your customers, "We're SIEMENS, We Can Do That!"Expected Travel Time: None