Systems Support Manager

We motivate. We empower. We lead. We follow. We laugh. We succeed. ACS offers innovative and effective outsourcing solutions for clients around the world. We deliver higher quality, increased productivity, and lower costs. Can we do that for you? Sure we can. For business process outsourcing (BPO) and information technology outsourcing (ITO), ACS is not a product, we're services. We're people making technology work. We'd be glad to demonstrate the ACS advantage. Let us tell you about our world-class people, our company, and the "can-do" attitude that motivates us to deliver nothing less than the very best. Systems Support Manager Job Description:Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!Description:Systems Support Manager, is a senior-level professional, a seasoned individual producer and/or working task leader who applies a comprehensive and in-depth working knowledge of financial/business concepts, policies, practices, processes and procedures to the most complex range of assignments. Incumbents work independently, with general guidance of management. Errors at this level can cause significant delay, expense and/or disruption to the organization. Position involves frequent, regular interaction with all levels of ACS’ operations/project management and staff. Prepares and maintains management control (financial/business planning and scheduling) systems for moderately-complex contracts, programs, projects, and/or tasks to determine and maintain the most cost effective method of accomplishing work, identify and mitigate risks, etc., and/or exercises working supervision over subordinate staff performing same. REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES: Performs following in support of a large, sensitive or complex contract, program, or project and/or exercises working supervision over subordinate staff performing any or all of the following: Assists in the preparation of an operations plan that is in compliance with the cost proposal and contract specifications. Develops management control requirements for designated contracts, programs, projects and/or tasks. Analyzes and reviews all cost (time, materials, equipment, et al.) information and data to ensure all phases of the statement-of-work are included. Assists in the implementation of management control systems including basic design of associated software. Sets-up and maintains project codes for contract billing. May prepare or oversee preparation of client invoicing for all reimbursable items. Review purchase requisitions, time-reporting and labor charges, etc. against the budget, resolves discrepancies and initiates corrections as required. May prepare procurement documentation as required. Verifies the general ledger to task burdening reports, makes adjustments to the general ledger, etc., coordinating with ACS’ headquarters staff as required. May maintain various databases for designated contracts, programs and projects. Provides assistance to ACS’ technical/operations staff, coordinating efforts with ACS’ contracts/subcontracts, corporate accounting and human resource staffs to assess impact of contract change notices, engineering change proposals, etc. Monitors the status of program schedules and tracks all funds associated with the contract, program or project, e.g., direct labor, subcontractors and temporary labor, etc. Assesses the financial impact of project status to budget. Prepares completion cost estimates and projections on funding requirements, indicated final costs, and other planned and ad hoc reports. Prepares miscellaneous associated reports, charts and graphs on program, project or contract status and makes presentations to management keep them apprised. May assist functional management in the performance of special assignments and projects in support of ACS’ strategic planning efforts. May be designated as an Equal Opportunity contact to assist ACS in achieving a successful Affirmative Action Program. Education and Typical Years of Experience:Bachelors degree or equivalent experience. 5+ years progressively responsible related experience in administration, management control and/or accounting of technical/professional services. 1+ year experience in successful task leadership or supervisory role, demonstrating strong organizational and task leadership skills.Specific Requirements:* Ensure applications and infrastructure (hardware, software, environment, configuration, network, etc.) are ready for identified phase (r&d, dev, test, prod, dr). Estimate and measure system downtime duration per release. Develop release plan and identify critical path. Plan for contingency and recovery. Utilize checklists and go/no-go meetings. * Ensure appropriate development and test environments. Apply architectural, security, and policy standards to avoid future collisions in the operating environments. * Participate in project release planning activities. Gather release requirements. Execute tasks to meet shedule. * Working with the project managers, leads, and DBA/CMA/ISG resources, develop alternatives for reaching release targets when issues arise and original plan is no longer viable; provide options to stakeholders as input to solutions. * Track planned releases to ensure that resources (hardware and personnel) do not experience conflict or contention. * Participate and/or drive release standards, best practices, processes to ensure a more efficient approach and a quality output. * Direct reporting relationship to specific staff members. Workload management, hiring, training, resource utilization, performance management, etc. * Experience in design, development, integration, deployment, maintenance of web and client-server environments * Experience and/or exposure in Sun Solaris, Java, PL/SQL, Websphere, Actuate, Data Junction, LDAP, Tivoli Workload Scheduler, Business Objects * Experience in iterative development methodology in a very fluid environment.ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.Job Experience:5-6 yrs bachelor's computer science or related fieldMinimum Education Required: BachelorYears of Experience Required: More than 5 yearsExpected Travel Time: None