Technical Helpdesk Associate

We motivate. We empower. We lead. We follow. We laugh. We succeed. ACS offers innovative and effective outsourcing solutions for clients around the world. We deliver higher quality, increased productivity, and lower costs. Can we do that for you? Sure we can. For business process outsourcing (BPO) and information technology outsourcing (ITO), ACS is not a product, we're services. We're people making technology work. We'd be glad to demonstrate the ACS advantage. Let us tell you about our world-class people, our company, and the "can-do" attitude that motivates us to deliver nothing less than the very best. Technical Helpdesk Associate Job Description:Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!May perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.Coordinates referrals to appropriate technical, professional, or service personnel.Receives and prioritizes issues and forwards using appropriate escalation procedures.All other duties as assigned.In addition to the above duties, the higher levels within this job family may also perform the following:Provides functional or task leadershipCoordinates special projects and system upgradesBriefs customers and/or management on the status of resolution effortsServes as a technical advisor to users with complex systems issues by resolving or conferring with technical personnelRecommends system or process improvements, including procedures, training, and enhanced documentationACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.Expected Travel Time: None