Technical Support Specialist - Help Desk

The USGA is seeking an individual with good people skills to provide support for a variety of computer related issues on Help Desk Hotline.  Will also perform computer related setups, installations and updates, handle all computer software, hardware and connectivity issues at all staff locations. Principal Duties Include:1.  Answer Help Desk Hotline. Goal is to respond or contact the caller within one hour of their call.  Maintain the HelpDesk Database.  Log all calls, follow up on progress, check with caller to ensure they have been helped and there are no outstanding calls.2. Work with users one-on-one for help desk questions at their desk, when not covering the Hotline.  Troubleshoot network related issues including routers, switches, wireless and internet connectivity, LAN and high speed.  Work with Network staff on issues as needed. 3.  Answer user questions on all software used by staff including but not limited to:  Word, Access, PowerPoint, Excel, Outlook remote access and other custom applications. 4.  Peripheral related support for printers, scanners, digital cameras and external back-up devices.  Printer maintenance including changing toners, ink cartridges, general cleaning and repairs.  5.  Setup and configure all hand held mobile devices, desktop computers, laptops, etc.  Solve any questions or problems they may encounter.  Skills/Requirements: Strong Knowledge of Microsoft Office Suite XP and Windows XP Computer troubleshooting and help desk experience General knowledge of networking & communications (i.e high speed, wireless, etc) Heavy lifting required: ability to lift, carry and move computer equipment, printers, etc.Ability to work in tight spaces (behind and under desks) when installing computers or checking equipment, connections and wiresComputer Science degree preferred, but not required Willingness to travel

 

**For a more detailed description, you can visit www.usga.org/jobs.

 

 

When Applying: Please email resume and cover letter which MUST include desired salary range.*Recent applicants for our Training & Support Specialist position need not re-apply.