Telecom Assistant

Telecom Assistant.

 

Dial 800 Communications is an entrepreneurial and exiting company currently seeking a Telecom Assistant to support our Telecom department. 

 

We are a growing service bureau and marketing optimization company specializing in providing high impact vanity phone numbers as well as real tools to allow our clients to manage in bound calls, leads campaigns and traffic which is essential to effective sales and marketing efforts.  

 

We have a 20 year history and at the same time a very entrepreneurial approach, and are currently going through a new stage of growth that involves expanding our operations to provide high-end customer service to our clients.

 

We are seeking a candidate who is customer focused, committed and technically skilled at providing world class Telecom support service, who also wants a new challenge in a growing company, as the right candidate will help to shape and grow this department.

 

The right candidate will possess the following:

 Experience in the Telecommunications industry and working with a RespOrg and/or IVR with enhanced Toll-Free numbers routing including: Toll Free Number setup, quality control and management, RespOrg reservations and activations of new TFN’s.Experience with SQL database and web based business platforms (experience with Salesforce.com is a plus).Strong analytical and problem solving skills.Highly detail oriented. Very structured in approach and able to manage fulfillment of processes.Ability to read and understand process flow diagrams and experience with Microsoft Visio.Proficient in Microsoft Office Suite.Experience working in a customer service department.Ability to provide over-the-phone and web-based training to customers of our custom .net software toolkit.Ability to conduct regular account reviews and identify areas of possible system malfunction.Ability to prepare reports as needed.Entrepreneurial focus and drive with a desire to work in a fast paced environment.

 

Location: Headquarters in Beverly Hills, CA

 

Pay: Base of $45K-$55K DOE + performance bonuses. Benefits include medical, dental, vision and matching retirement plan.

To Apply: Please email your resume as a Word.doc attachment to jobs@dial800.com including Job Code 613PM in the subject line. Resumes submitted with the job code reference number will be given priority.

We are not currently accepting resumes from recruiting/staffing/temp agencies.