Test Center Manager

Are you detail oriented with a desire to help others meet their educational and professional goals? Need a flexible work schedule? We need you! 

Prometric is the world’s leading provider of computer based testing and assessment services. We deliver seven million exams a year in 135 countries, helping people all over the world become doctors,  accountants, architects, and hundreds of other professions. 

Prometric is seeking a Test Center Manager (TCM) for the Lindon, UT Test Center.

The Test Center Manager works in a fast paced environment in a professional office setting.  There may be significant autonomy, and thus significant responsibility. This full-time position requires the ability to work flexible hours. The TCM maintains an efficient, secure test center while supervising the delivery of computer based exams to candidates taking professional licensing and certification exams in our corporate Prometric test center.
 
Responsibilities:Ensure that the operations and performance at this test center(s) meet the standards of Prometric and its testing clients. Plan weekly staff schedules as needed and supervise both permanent and temporary Test Center Administrators.  Assist in the hiring and training of new employees.Maintain a 12-month center schedule for utilization of center open hours to meet and satisfy corporate contractual requirements. To supervise security/verification precautions of test candidates arriving for registration, ensuring that identification and confirming license entitlement, eligibility, etc. is carried out correctly.  To support operations and technical personnel with data communications, ensuring that these are successfully completed. To file irregularity reports for unusual situations or complaints. To provide security at the testing facility by ensuring all locks and security systems are properly used.  The TCM may also be responsible for holding keys to the testing facility. Actively participate in Prometric quality assurance, audit programs and other company exercises and initiatives as a flexible team player. Maintain a working knowledge of policies, practices and procedures.  Resolve candidate and or building problems or report them to appropriate supervisor Protect security of all software and testing environment Monitor environmental conditions and keep them within established limits Engage property management to maintain environmental conditions within acceptable limits. Maintain appropriate levels of inventory for unhindered test administration Refer candidates, clients and the general public to appropriate sources for situations outside of TCA’s authority.

Candidate Skills & Qualifications:Experience dealing with the public from a position of authority Verbal skills to communicate effectively Ability to handle multiple tasks at one time Ability to read and interpret documents such as safety rules, and operating and maintenance instructions Ability to write detailed reports and correspondence  Ability to handle small tools, stoop, reach, maneuver equipment, pack equipment for shipping and or unpack for installation Ability to lift up to 25 pounds Visual requirements include the ability to adjust focus on computer screen, and view testing room during proctoring High School Diploma with some college experience preferred.  One to two years customer service related experience in a supervisory position. Exposure to and some familiarity with Microsoft Windows-based computer applications preferred. Experience using Internet browser.

Prometric, a wholly-owned subsidiary of ETS, is the recognized global leader in technology-enabled testing and assessment services and the winner of CLO Magazine’s Learning in Practice 2007 Customer Service Award. Its comprehensive suite of services, including test development, test delivery and data management capabilities, allows clients to develop and launch global testing programs as well as accurately measure program results and data. Prometric reliably delivers and administers tests on behalf of 450 clients in the academic, professional, government, corporate and information technology markets. It delivers tests flexibly via the Web or by utilizing a robust test center network in 135 countries.

Prometric offers a competitive benefits package which includes a comprehensive medical and dental plan, Vision plan, 401k plan with match, tuition reimbursement, paid time off package to include 12 paid holidays, Life Insurance, Flexible Spending Accounts, Short and Long Term Disability plans, Group Legal services, Collaborative work environment, opportunities for advancement, and casual dress on Fridays to name a few!